Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Painfully Slow Broadband and Poor Phone Line
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Painfully Slow Broadband and Poor Phone Line
Painfully Slow Broadband and Poor Phone Line
08-07-2012 7:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I have been on Plusnet for over a year now, and have always had very slow broadband and a poor phone line. Most of the time it has been a slight inconvienence, but more recently it has been very annoying.
The broadband is normally running at around 1.02mbps (I am not a massive user, so mostly that speed is quick enough), and it regularly disconnects itself.
When it disconnects, you have to pick up the phone and listen to the dial tone for a while for it to reconnect itself to the internet.
The phone line is of very poor quality. It is constantly crackling, and people on the other end of the line have a very hard time hearing what I am saying as they say it is very quiet at their end (even though I am shouting at my end)
More recently, the phone line keep cutting off halfway through calls.
When you answer or make a phone call, the broadband disconnects and will not reconnect until the phone is no longer in use
I have put up with this for a long time now, and have had enough of being disconnected for no reason at all.
I don't know what I can do to improve these myself, so any help/guidance will be appreciated.
I have been on Plusnet for over a year now, and have always had very slow broadband and a poor phone line. Most of the time it has been a slight inconvienence, but more recently it has been very annoying.
The broadband is normally running at around 1.02mbps (I am not a massive user, so mostly that speed is quick enough), and it regularly disconnects itself.
When it disconnects, you have to pick up the phone and listen to the dial tone for a while for it to reconnect itself to the internet.
The phone line is of very poor quality. It is constantly crackling, and people on the other end of the line have a very hard time hearing what I am saying as they say it is very quiet at their end (even though I am shouting at my end)
More recently, the phone line keep cutting off halfway through calls.
When you answer or make a phone call, the broadband disconnects and will not reconnect until the phone is no longer in use
I have put up with this for a long time now, and have had enough of being disconnected for no reason at all.
I don't know what I can do to improve these myself, so any help/guidance will be appreciated.
Message 1 of 5
(1,120 Views)
4 REPLIES 4
Re: Painfully Slow Broadband and Poor Phone Line
08-07-2012 8:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Report a phone fault to your phone service provider and don't mention broadband
Message 2 of 5
(532 Views)
Re: Painfully Slow Broadband and Poor Phone Line
08-07-2012 8:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You need to report this as a phone fault to your phone provider.
There is no point discussing or bothering about BB performance until the phone voice problems are sorted.
When you report it do NOT mention broadband issues stick soley to the voice faults - otherwise if you do mention BB you will be passed back and fro between your phone provider and PN forever as each say the other should sort it out.
Once the voice faults are fixed then it is quite likely that the BB will get much better of its own accord - though it may need a line reset once the problems are no longer on the line.
There is no point discussing or bothering about BB performance until the phone voice problems are sorted.
When you report it do NOT mention broadband issues stick soley to the voice faults - otherwise if you do mention BB you will be passed back and fro between your phone provider and PN forever as each say the other should sort it out.
Once the voice faults are fixed then it is quite likely that the BB will get much better of its own accord - though it may need a line reset once the problems are no longer on the line.
Message 3 of 5
(532 Views)
Re: Painfully Slow Broadband and Poor Phone Line
08-07-2012 10:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok, cheers for that.
Will do so Monday.
Will do so Monday.
Message 4 of 5
(532 Views)
Re: Painfully Slow Broadband and Poor Phone Line
08-07-2012 10:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Why wait, if the line is noisy now, do it now.
Message 5 of 5
(532 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Painfully Slow Broadband and Poor Phone Line