Packet loss / latency spikes
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Re: Packet loss / latency spikes
25-04-2014 8:57 PM
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Looking at your graph, there's a lot of packet loss which would impact everything. Which exchange are you on?
If you go here https://portal.plus.net/my.html?action=data_transfer_speed what's your current line speed?
Re: Packet loss / latency spikes
25-04-2014 9:11 PM
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I'm seeing the same issue with periods of high latency and packet loss. This is awfully similar to the situation I saw early last year. Hopping around the gateways helps sometimes but generally my connection is not currently fit for purpose.
I've recently applied to upgrade to fibre but the though of being stuck with this for the next eighteen months is making me seriously consider cancelling the order.
Re: Packet loss / latency spikes
25-04-2014 9:17 PM
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Re: Packet loss / latency spikes
25-04-2014 9:27 PM
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System Up Time 55:57:59
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 190949 246632 0 10173 121088 00:29:09
LAN 10M/100M 5999642 5106540 0 9612 3615 55:57:55
WLAN 11M/54M/145M 0 0 0 0 0 55:57:43
ADSL Link Downstream Upstream
Connection Speed 4551 kbps 444 kbps
Line Attenuation 58.5 db 34.7 db
Noise Margin 1.8 db 19.8 db
More worryingly my estimated line speed is currently reporting this:
Estimated line speed:
0.5Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-04-24 14:37:50
Current line speed:
3.9 Mb
Which seems somewhat suspicious.
Re: Packet loss / latency spikes
25-04-2014 9:38 PM
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Re: Packet loss / latency spikes
25-04-2014 9:43 PM
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Re: Packet loss / latency spikes
26-04-2014 11:36 AM
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@DCT, Is there any indication of congestion on Pedro's exchange?
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Re: Packet loss / latency spikes
26-04-2014 7:56 PM
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Re: Packet loss / latency spikes
26-04-2014 8:05 PM
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Can John's issue / posts be split off to a separate thread please?
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Re: Packet loss / latency spikes
27-04-2014 5:50 PM
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@Townman
Could be congestion, but pretty sure the latency and or packet loss happens when we share the connection. I could be wrong, but sure looks that way.
My partner was using her machine since 8am ish this morning and the graph is fine, I switched on at 5pm and immediately the graph shows packet loss. I just loaded a few web pages.
I think it goes without saying that this is just not acceptable.
Re: Packet loss / latency spikes
27-04-2014 8:59 PM
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Re: Packet loss / latency spikes
27-04-2014 11:00 PM
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Re: Packet loss / latency spikes
28-04-2014 8:43 AM
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The fact that you had packet loss on your first graph and the disconnect/reconnect caused it to go away, indicates there was a congested route (or a problem) between your BRAS and PN.
One thing to look at though is the random disconnects. I assume from your latency, you're on FTTC?
Re: Packet loss / latency spikes
28-04-2014 5:05 PM
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I am on ADSL, this is discussed at the beginning of this thread.
Quote The fact that you had packet loss on your first graph and the disconnect/reconnect caused it to go away, indicates there was a congested route (or a problem) between your BRAS and PN.
Conjecture.
What you are seeing as no packet loss, is just inactivity.
I can trigger the problems at any time of the day, on any gateway just by loading the connection with anything (streaming a video, loading web pages...) from another device while trying to game or use TeamSpeak from my PC. Trying being the operative word, because the connection becomes unusable for that purpose.
@plusnet
Could you please update? Thanks.
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