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Packet Loss in Evenings on 80 Meg fibre

ashj24uk
Newbie
Posts: 6
Registered: 16-01-2014

Packet Loss in Evenings on 80 Meg fibre

Hi guys, For some reason in the evenings I am getting terrible packetloss (Around 50%) and this only seems to be happening every evening; doesn't happen during the day. Any idea what I can do? It's not my PC because I've done a reinstall.
I've also been losing connection continuously in the night, and this is NOT the router loosing connection. Both routers seem to say they are still synced up.
What can I do?
Cheers,
Ash
12 REPLIES
Community Veteran
Posts: 26,527
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Packet Loss in Evenings on 80 Meg fibre

Which exchange are you on?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
ashj24uk
Newbie
Posts: 6
Registered: 16-01-2014

Re: Packet Loss in Evenings on 80 Meg fibre

my exchange is South Harrow cabnet52
Community Veteran
Posts: 2,265
Thanks: 102
Fixes: 4
Registered: 18-02-2013

Re: Packet Loss in Evenings on 80 Meg fibre

You could try setting up a ping graph over the weekend to show the problems your experiencing.
http://www.thinkbroadband.com/ping
Community Veteran
Posts: 26,527
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Packet Loss in Evenings on 80 Meg fibre

Is that using a wireless connection to the router? If so do you see any problems when connected using an Ethernet cable?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
ashj24uk
Newbie
Posts: 6
Registered: 16-01-2014

Re: Packet Loss in Evenings on 80 Meg fibre

Its not a wireless connection and I have tried to bypass the modem and connect straight into the openreach modem that still gave me packet loss.
Now here is the interesting part I change my dns . and used the one from  http://www.opendns.com/ and i have no packet loss
Community Veteran
Posts: 26,527
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Packet Loss in Evenings on 80 Meg fibre

That makes no sense whatsoever!
How were you measuring the 50% packet loss?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
ashj24uk
Newbie
Posts: 6
Registered: 16-01-2014

Re: Packet Loss in Evenings on 80 Meg fibre

i was measuring the packet loss on my pc windows 7 cmd  i ran test ping jet2v.com and also user tracert jet2v.com
Community Veteran
Posts: 26,527
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Packet Loss in Evenings on 80 Meg fibre

I would suggest pathping would be a better test as it will show the packet loss at each step in the path.
E.g.
C:\Users\John>pathping jet2v.com
Tracing route to jet2v.com [195.154.11.203]
over a maximum of 30 hops:
  0  Elvin06.lan [192.168.1.95]
  1  tg582 [192.168.1.254]
  2  lo0-central10.ptn-ag04.plus.net [195.166.128.193]
  3  link-a-central10.ptn-gw01.plus.net [212.159.2.140]
  4  xe-8-2-0.ptw-cr01.plus.net [212.159.0.116]
  5  linx-6k-1.routers.proxad.net [195.66.224.191]
  6  bzn-crs16-1-be1102.intf.routers.proxad.net [212.27.51.185]
  7  dedibox-2-t.intf.routers.proxad.net [212.27.58.50]
  8  a9k1-1012.dc3.poneytelecom.eu [88.191.1.131]
  9  88.191.1.62
10  195-154-11-203.rev.poneytelecom.eu [195.154.11.203]
Computing statistics for 250 seconds...
            Source to Here  This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                          Elvin06.lan [192.168.1.95]
                                0/ 100 =  0%  |
  1    1ms    0/ 100 =  0%    0/ 100 =  0%  tg582 [192.168.1.254]
                                0/ 100 =  0%  |
  2  33ms    0/ 100 =  0%    0/ 100 =  0%  lo0-central10.ptn-ag04.plus.net [195.166.128.193]
                                0/ 100 =  0%  |
  3  22ms    0/ 100 =  0%    0/ 100 =  0%  link-a-central10.ptn-gw01.plus.net [212.159.2.140]
                                0/ 100 =  0%  |
  4  24ms    0/ 100 =  0%    0/ 100 =  0%  xe-8-2-0.ptw-cr01.plus.net [212.159.0.116]
                                0/ 100 =  0%  |
  5  22ms    1/ 100 =  1%    1/ 100 =  1%  linx-6k-1.routers.proxad.net [195.66.224.191]
                                0/ 100 =  0%  |
  6  29ms    0/ 100 =  0%    0/ 100 =  0%  bzn-crs16-1-be1102.intf.routers.proxad.net [212.27.51.185]
                                0/ 100 =  0%  |
  7  29ms    1/ 100 =  1%    1/ 100 =  1%  dedibox-2-t.intf.routers.proxad.net [212.27.58.50]
                                0/ 100 =  0%  |
  8  30ms    1/ 100 =  1%    1/ 100 =  1%  a9k1-1012.dc3.poneytelecom.eu [88.191.1.131]
                                0/ 100 =  0%  |
  9  29ms    2/ 100 =  2%    2/ 100 =  2%  88.191.1.62
                                0/ 100 =  0%  |
10  28ms    0/ 100 =  0%    0/ 100 =  0%  195-154-11-203.rev.poneytelecom.eu [195.154.11.203]
Trace complete.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,527
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Packet Loss in Evenings on 80 Meg fibre

I note that the route goes via proxad - there's been quite a bit said about them recently!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
ashj24uk
Newbie
Posts: 6
Registered: 16-01-2014

Re: Packet Loss in Evenings on 80 Meg fibre

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Ashley>pathping jet2v.com
Tracing route to jet2v.com [195.154.11.203]
over a maximum of 30 hops:
  0  Ashley-PC.lan [192.168.1.64]
  1  dsldevice.lan [192.168.1.254]
  2  lo0-central10.ptw-ag01.plus.net [195.166.128.195]
  3  link-a-central10.ptw-gw01.plus.net [212.159.2.144]
  4  xe-4-2-0.ptw-cr01.plus.net [212.159.0.240]
  5    *    linx-6k-1.routers.proxad.net [195.66.224.191]
  6  bzn-crs16-1-be1102.intf.routers.proxad.net [212.27.51.185]
  7    *    dedibox-2-t.intf.routers.proxad.net [212.27.58.50]
  8    *    a9k1-1012.dc3.poneytelecom.eu [88.191.1.131]
  9  88.191.1.62
10  195-154-11-203.rev.poneytelecom.eu [195.154.11.203]
Computing statistics for 250 seconds...
            Source to Here  This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                          Ashley-PC.lan [192.168.1.64]
                                0/ 100 =  0%  |
  1    0ms    0/ 100 =  0%    0/ 100 =  0%  dsldevice.lan [192.168.1.254]
                                0/ 100 =  0%  |
  2  13ms    0/ 100 =  0%    0/ 100 =  0%  lo0-central10.ptw-ag01.plus.net [1
95.166.128.195]
                                0/ 100 =  0%  |
  3    7ms    0/ 100 =  0%    0/ 100 =  0%  link-a-central10.ptw-gw01.plus.net
[212.159.2.144]
                                0/ 100 =  0%  |
  4    8ms    0/ 100 =  0%    0/ 100 =  0%  xe-4-2-0.ptw-cr01.plus.net [212.15
9.0.240]
                              25/ 100 = 25%  |
  5  24ms    55/ 100 = 55%    30/ 100 = 30%  linx-6k-1.routers.proxad.net [195.
66.224.191]
                                0/ 100 =  0%  |
  6  28ms    62/ 100 = 62%    37/ 100 = 37%  bzn-crs16-1-be1102.intf.routers.pr
oxad.net [212.27.51.185]
                                0/ 100 =  0%  |
  7  30ms    62/ 100 = 62%    37/ 100 = 37%  dedibox-2-t.intf.routers.proxad.ne
t [212.27.58.50]
                                0/ 100 =  0%  |
  8  30ms    61/ 100 = 61%    36/ 100 = 36%  a9k1-1012.dc3.poneytelecom.eu [88.
191.1.131]
                                0/ 100 =  0%  |
  9  16ms    32/ 100 = 32%    7/ 100 =  7%  88.191.1.62
                                0/ 100 =  0%  |
10  16ms    25/ 100 = 25%    0/ 100 =  0%  195-154-11-203.rev.poneytelecom.eu
[195.154.11.203]
Trace complete.
C:\Users\Ashley>
C:\Users\Ashley>
Community Veteran
Posts: 26,527
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Packet Loss in Evenings on 80 Meg fibre

You'll probably find that anything routing other than proxad is OK but I bet sod's law says most of the sites you want are via proxad! Sad
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
ashj24uk
Newbie
Posts: 6
Registered: 16-01-2014

Re: Packet Loss in Evenings on 80 Meg fibre

I think the strangest part is its always the evenings