PPPoE changes?

[#1]

Hi psykix,
When did you call support? I've had a look at the account and from what I can see there you've definitely been moved to the 21CN service but at ADSL1 speeds. We placed the order on the 13th Nov and it'll have completed within a week of that, so might be a bit early to have caused this issue.
As per the radius logs Mark has sent you, there've been a lot of disconnections from the 1st through to the 5th though after the 5th it goes back to normal. I'm wondering if this could have been the cause.

[#2]

I called support on the evening of 3rd December...
What do you mean when you say I'm on 21CN at ADSL1 speeds? Is that because of the distance?
I'll try again tonight and see how I get on!

[#3]

I just tried changing the modem/router from PPPoA to PPPoE and it doesn't work... It just doesn't log in at all...
Are there any logs that someone could check to see if there is a problem? (I literally changed it about 2 or 3 min ago, and then changed it back again)
Ta!

[#4]

Hi there

Homesurf PlusDSL.net 	195.166.128.87 	active 	15:10 11/Dec/2009 	unknown 	212.159.xxx.xxx 	Not set 		15:10 11/Dec/2009 	N/A 	  0:3:43 (on going)
Homesurf PlusDSL.net 	195.166.128.87 	ended 	15:10 11/Dec/2009 	unknown (User request) 	212.159xxx.xxx Not set 		15:10 11/Dec/2009 	15:10 11/Dec/2009 	  0:0:2
Homesurf PlusDSL.net 	195.166.128.87 	ended 	15:09 11/Dec/2009 	static IP (User request) 	212.159.xxx .xx Not set 		15:09 11/Dec/2009 	15:09 11/Dec/2009 	  0:0:2
Homesurf PlusDSL.net 	195.166.128.130 	ended 	15:09 11/Dec/2009 	unknown (User request) 	212.159.xxx.xxx Not set 		15:09 11/Dec/2009 	15:09 11/Dec/2009 	  0:0:2 

Radius reckons you're active and correct IP assigned.

[#5]

That's because I changed it back to PPPoA!
Just tried PPPoE again, and it refuses to connect..
Does anyone have PPPoE auth working ok on 21CN?
Frustrating this!!!

[#6]

I was in the early days. I was using a Netgear DM111P in bridge mode connected to a Linksys router running DD-WRT firmware. So a similar setup as yours but with an inferior router. Was using this setup for at least a month on 21CN, was one of the trialist, up to the end of July when a nearby electrical storm took the Netgear out amongst other electrical devices. So unfortunately not able to check to see if still working.

[#7]

PPP log access on a Netgear router:
http://192.168.0.1/setup.cgi?todo=ppp_debug to turn it on
http://192.168.0.1/ppp_log to view it
Reboot the router to turn it off

[#8]

Thanks for that! Here are the results! (The first bit is trying with PPPoE set) the rest is when I switch back to PPPoA.

setting line discipline hook
Sending PADI
Terminating on signal 15.
Failed to negotiate PPPoE connection: 127
setting line discipline hook
Sending PADI
Terminating on signal 15.
Failed to negotiate PPPoE connection: 127
setting line discipline hook
Sending PADI
Terminating on signal 15.
Failed to negotiate PPPoE connection: 127
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 1
Using interface ppp0
Connect: ppp0 <-->
Couldn't increase MRU to 1500
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xd25e4911>]
rcvd [LCP ConfReq id=0xf9 <mru 1492> <auth chap MD5> <magic 0x25f9827b>] 00 00 00 00 00 00 00 00 00 00 00
sent [LCP ConfAck id=0xf9 <mru 1492> <auth chap MD5> <magic 0x25f9827b>]
rcvd [LCP ConfAck id=0x1 <mru 1492> <magic 0xd25e4911>] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Untimeout 0x407a64:0x1004a8b0.
sent [LCP EchoReq id=0x0 magic=0xd25e4911]
rcvd [CHAP Challenge id=0x1 <ad06f7d9ac90a3105a6ea3bf8e4199ba>, name = "bras-red1.pr"]
sent [CHAP Response id=0x1 <bf368089f6d65926d5f82ca157c329c8>, name = "xxxxx@plusdsl.net"]
rcvd [LCP ConfReq id=0xdd <mru 32725> <auth chap MD5> <magic 0x27975e88>] 00 00 00 00 00 00 00 00 00 00 00
Untimeout 0x40bb84:0x1004a8b0.
Untimeout 0x41028c:0x1004ab20.
Couldn't increase MRU to 1500
sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x3d053612>]
sent [LCP ConfAck id=0xdd <mru 32725> <auth chap MD5> <magic 0x27975e88>]
rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x3d053612>] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Untimeout 0x407a64:0x1004a8b0.
Couldn't increase MTU to 32725
sent [LCP EchoReq id=0x0 magic=0x3d053612]
rcvd [CHAP Challenge id=0x4d <18c794618f90e12f32cfd9458dcd17dc>, name = "pcl-ag04"] 00
sent [CHAP Response id=0x4d <8e45430c4759dcee5462f55285f172da>, name = "xxxxxxxx@plusdsl.net"]
rcvd [LCP EchoRep id=0x0 magic=0x27975e88] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
rcvd [CHAP Success id=0x4d ""] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Untimeout 0x41028c:0x1004ab20.
sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns3 0.0.0.0>]
rcvd [IPCP ConfReq id=0x71 <addr 195.166.128.135>] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
ipcp: returning Configure-ACK
sent [IPCP ConfAck id=0x71 <addr 195.166.128.135>]
rcvd [IPCP ConfNak id=0x1 <addr 212.159.xx.xx> <ms-dns1 212.159.6.9> <ms-dns3 212.159.6.10>] 00 00 00 00 00 00 00 00
Untimeout 0x407a64:0x1004aab8.
sent [IPCP ConfReq id=0x2 <addr 212.159.xx.xx> <ms-dns1 212.159.6.9> <ms-dns3 212.159.6.10>]
rcvd [IPCP ConfAck id=0x2 <addr 212.159.xx.xx> <ms-dns1 212.159.6.9> <ms-dns3 212.159.6.10>] 00 00 00 00 00 00 00 00
Untimeout 0x407a64:0x1004aab8.
ipcp: up
local  IP address 212.159.xx.xx
remote IP address 195.166.128.135
primary  DNS address 212.159.6.9
secondary DNS address 212.159.6.10
Script /etc/ppp/ip-up started (pid 1886)
sent [LCP EchoReq id=0x1 magic=0x3d053612]
rcvd [LCP EchoRep id=0x1 magic=0x27975e88] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
sent [LCP EchoReq id=0x2 magic=0x3d053612]
Script /etc/ppp/ip-up finished (pid 1886), status = 0x0
rcvd [LCP EchoRep id=0x2 magic=0x27975e88] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

[#9]

Well that saves you spending any more time investigating different hardware. It looks like your exchange won't run PPPoE at all. As the failure is occurring way before it does any authentication to Plusnet it appears moving to another provider isn't an option either. The only slight possibility is there are options which the ISP can set when ordering the ADSL 2+ connection, does anyone know if whether PPPoE is allowed is one of them?

[#10]

I think it's looking like a limitation of the MSAN installed that the exchange, but don't quote me on that.
B.

[#11]

Well it was working fine on PPPoE right up until 3rd December (i.e. last week!)...
So what have the buggers done?!
And more to the point, who can I shout at to get it working again???

[#12]

My living room is now rapidly looking like a computer components store - I've managed to aquire a still sealed Draytek 2800G - which should blow the socks off the Netgear DG834GT I was using..
So.. failing getting PPPoE working, I'll have to use that - but oh how I would rather be able to use my Cisco ASA or my Netgear Prosafe!!
Oh.. and if I get any more kit the missus is likely to take something sharp to me....

[#13]

All you could do is ask to be put back on to 20CN Max Premium, but that would I think involves some down time from what was said during the 21CN trials.

[#14]

I don't understand why that would fix it - it seems I have been on 21CN since circa 20th November from an earlier post in this thread, and the problem only occurred on 3rd December..
I presume when I switched over that it would disconnect and reconnect.
Also, when I was testing earlier this evening, it very very briefly connected using PPPoE and then within 30 secs had dropped the connection again!
Sigh!!

[#15]

Can someone advise how I raise this issue with BT (or would it be Vodafone, since the landline is provided by Vodafone through work)..
What would I be asking them to check?
Cheers..