PPPOE disconnects frequently.
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- Re: PPPOE disconnects frequently.
22-06-2017 9:11 AM
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I have recently replaced an old TalkTalk WiFi router with a new setup. Things look to be working well, except that I'm getting frequent PPPOE disconnections.
My new setup is
- Draytek Vigor V120 v2 modem
- Ubiquiti Edgerouter X
The disconnections don't appear to follow any pattern (e.g. every hour). And when the connection drops the modem still shows aDSL up on the status LED.
I initially contacted PN via web chat, and they advised that the SNR settings were wrong, and that I should reboot my gear after 3 hours, and things would adjust. However that has not resolved the issue, and if anything the disconnections seem more frequent.
I have raised a ticket with PN support, but no response yet (been a few days )
At this point, I'm thinking that there must be either:
- A config. issue. possibly at my end, or PN
- Or that I have faulty hardware
Any suggestions on how to home in on the fault would be very welcome.
Not sure it's related, but my broadband speeds increased 25-30% when I replaced the old router, possibly to the point where it became unstable?
Fixed! Go to the fix.
22-06-2017 9:32 AM - edited 22-06-2017 9:34 AM
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PPPOE is not the right configuration for UK; check PlusNet help pages/ e mail from PN with
configuration settings sent when opening a/c with PN.
Should be PPPOA.
Re: PPPOE disconnects frequently.
22-06-2017 10:25 AM - edited 22-06-2017 10:29 AM
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Thanks, I hadn't picked up upon that, however I believe that the V120 acts as a PPPOA/PPPOE bridge. I will check that it is setup in this way.
Re: PPPOE disconnects frequently.
27-06-2017 8:06 AM
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Got home last night, and my broadband was dead. Changed from PPPOE to PPPPOA, rebooted the router and all's well now. Thanks.
Re: PPPOE disconnects frequently.
27-06-2017 1:32 PM
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Great to hear, thanks for letting us know.
Re: PPPOE disconnects frequently.
28-06-2017 8:41 AM
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@Gel wrote:
PPPOE is not the right configuration for UK; check PlusNet help pages/ e mail from PN with
configuration settings sent when opening a/c with PN.
Should be PPPOA.
nonsense.
PPPoE works perfectly fine, i am using it on standard ADSL.
Re: PPPOE disconnects frequently.
28-06-2017 12:21 PM
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Nonsense it is not. But you know best obviously.
Re: PPPOE disconnects frequently.
28-06-2017 12:34 PM - edited 28-06-2017 12:45 PM
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it may say not to use it, but that doesn't mean that it doesn't work.
PPPoE works perfectly fine, assuming you know how to set it up correctly.
see - https://community.plus.net/t5/Broadband/PPPoE-rather-than-PPPoA/m-p/1421223
Re: PPPOE disconnects frequently.
29-06-2017 5:34 PM
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Well, PPPOE certainly worked for me, but the disconnects disappeared after I set it to PPPOA. Make of that what you will
Re: PPPOE disconnects frequently.
29-06-2017 5:45 PM
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so disconnections on PPPoE would suggest a config or line issue.
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