PPP link down
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PPP link down
30-04-2020 10:14 PM - edited 30-04-2020 10:15 PM
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The internet connection has disconnected multiple times today, the router logs on the Technicolor TG582n router show the following errors: PPP link down and xDSL linestate down.
Speedtest results:
Re: PPP link down
30-04-2020 11:46 PM
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Uptime: 0 days, 1:00:56
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.243 / 21.538
Data Transferred (Sent/Received) [MB/GB]: 53,31 / 1,77
Output Power (Up/Down) [dBm]: 11,9 / 0,0
Line Attenuation (Up/Down) [dB]: 9,6 / 21,5
SN Margin (Up/Down) [dB]: 6,7 / 3,7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3.497 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2.483
HEC Errors (Up/Down): 0 / 2.955
Re: PPP link down
30-04-2020 11:53 PM
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Looks like it back again and at good speeds.
How is your phone line, is it quiet?
Re: PPP link down
02-05-2020 11:32 AM
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It's fine now
Re: PPP link down
25-05-2020 11:07 AM - edited 25-05-2020 11:11 AM
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This is still on going, the router is disconnecting a few times a day with PPP link down and xDSL linestate down errors on the event logs
Re: PPP link down
09-07-2020 10:06 PM
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This issue has started occuring again, last time it was fixed by adjusting the SNR
Re: PPP link down
12-07-2020 3:28 PM - edited 12-07-2020 3:31 PM
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For a 21dB line 21mps is pushing luck for stability. The 3.xdB DS SNRM might be optimistic. If it has been test to 6dB before and the DLM has moved it to 3dB It must be doing so because it thinks the line can take it ... and then some interference comes along and the line drops. How long does it take to recover?
The TG582n is a lovely little router in its day a daemon at hanging on to a marginal ADSL line. Which version of firmware is it running?
It plays nicely with router stats - see the download and set up links below. It will be useful to see what happens on the line just before it drops.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PPP link down
14-07-2020 8:07 PM - edited 14-07-2020 8:10 PM
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The line seems stable now and 8.4.4.J firmware
Re: PPP link down
14-07-2020 10:11 PM
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@bobpullen - can this still be updated remotely?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PPP link down
15-07-2020 9:50 AM
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Does the router have a USB port?
8.4.4.J firmware is for a device with a USB port.
10.2.2.B is for a device without.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: PPP link down
15-07-2020 10:17 AM
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Re: PPP link down
15-07-2020 12:09 PM
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Re: PPP link down
15-07-2020 2:18 PM
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Did you download, install, configure and run RouterStats?
Setting this up and running it continuously will gather evidence (if required) to support investigation of your intermittent loss of xDSL.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PPP link down
15-07-2020 7:00 PM
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@Scottonpc wrote:
Could the firmware be updated remotely? Thanks
Possibly. You'd need to message me the serial number and corresponding account username.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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