PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Oldjim · ‎15-06-2007

That's put the tin lid on it - the graphs are down as well
Will edit the title

goldenfibre · ‎01-06-2010

I want a refund for the loss of broadband connection service

Justin7 · ‎28-10-2012

Are people getting reconnected following a reboot of router?
I thought these problems were fixed, I guess not!
http://community.plus.net/forum/index.php/topic,131217.0.html

chenks76 · ‎24-10-2013

goldenfibre - grow up will you.
ok how many do you pay per month for internet services?
how many MINUTES has it been down today?
let's calculate the PENNIES that you might be entitled to.

chenks76 · ‎24-10-2013

Quote from: Justin7
Are people getting reconnected following a reboot of router?
I thought these problems were fixed, I guess not!
http://community.plus.net/forum/index.php/topic,131217.0.html

i didn't have to reboot.
just reconnected the PPP session.

Oldjim · ‎15-06-2007

Router reboot isn't required - at least in my case
Using the disconnect/reconnect option several times eventually fixed it

VileReynard · ‎01-09-2007

So what happened - I think we should be told!

"In The Beginning Was The Word, And The Word Was Aardvark."

Muttley62 · ‎22-03-2013

Just came back up.

Oldjim · ‎15-06-2007

looks as though people are getting back on line pretty quickly

ejs · ‎10-06-2010

If I had to guess, it looks like it was another problem with one or more of the bng gateways.

Townman · ‎22-08-2007

Quote from: vilefoxdemonofdoom
So what happened - I think we should be told!

How about we give them a chance to get the service back up first?
Looking at the graphs I would suspect that they lost the bng gateways again.

Quote from: Justin7
I thought these problems were fixed, I guess not!
http://community.plus.net/forum/index.php/topic,131217.0.html

The statement therein was...

Quote
Some known hardware bugs caused a cascade of disconnections from the BNGs, i.e. the disconnections from one BNG caused a similar impact when lots of those customers attempted to reconnect on the next BNG. We've worked out how to lesson the impact of another failure now so it shouldn't happen again, and we're working with the vendor to get the bugs fixed.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Daveodeth · ‎31-07-2007

I got connected at one point there was just no traffic going through though.

AndyH · ‎27-10-2012

Looking at the user's graph now, it looks like a massive drop - but hard to tell as you've said.

goldenfibre · ‎01-06-2010

Try to reconnection as it kept getting ip address 172 and refuse me to surf the net! Come on Plusnet get it fixed!

LinnPlusnet · ‎03-02-2014

Hi all,
Really sorry about this!
Our network engineers are working on fixing this issue now and they won't stop until it's resolved!
Can we please request that if you are currently unable to connect that you power down your routers/modems and not attempt to re-connect for another 1-2 hours? We'll post updates to the service status as soon as we have any.