PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

mariotr87 · ‎07-07-2014

Same here (Cambridge)

tercon · ‎24-02-2014

Same here. Internet gone. No information on the website. Can't get through to support.

hocumgday · ‎17-07-2012

Wow looks like the whole of Plusnet is down, no updates from them yet

SpendLessTime · ‎21-09-2009

Ditto, went down at 18:03 and reconnected to an 172 address. At 18:16, I was able to connect with my static IP.

Ex - Plusnet Customer (2009 - 2023) now with BT

hocumgday · ‎17-07-2012

How the hell does the whole of plusnet go down?

Mattz0r · ‎21-07-2010

Indeed, there does seem to be a problem..
You will be able to get through to support, but might take a while, given that there are approximately 100 calls in the queue
I'm sure a Plusnet rep will post a service status message if it's deemed necessary

AndyH · ‎27-10-2012

Anyone unable to reconnect, try leaving your router off/disconnected for 10 mins then try again.

hocumgday · ‎17-07-2012

This is a situation that is "Necessary" I would have thought

chenks76 · ‎24-10-2013

Nooo but I don't want to lose my good sync connection!!
Been stable on highest I've ever had it.

Townman · ‎22-08-2007

If you know where to look, there is an update - see here - http://usertools.plus.net/status/archive/1410974685.htm

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Oldjim · ‎15-06-2007

Me too
A router reboot got everything back including the PPP session but still no internet access
It took three disconnect/reconnect actions to actually get it working
At first I thought my router had gone down so I was happy to see that I am not alone

Townman · ‎22-08-2007

See here - http://community.plus.net/forum/index.php/topic,131876.new.html#new
@mods - can you please lock this thread in favour of the above?
After merging / locking / hiding... this link no longer works.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Oldjim · ‎15-06-2007

Why - this one was here first

Quote
Broadband Connectivity (82855) - NEW
Broadband
Posted on: Wednesday 17 September 2014, 18:24
Earlier this evening we experienced a drop in a large number of customer sessions across our broadband network.
This will have caused a large volume of customers to lose connectivity to the Internet.
Our network engineers are currently investigating this.
If you are struggling to connect to the Internet then please try powering off your modem or router for 30 minutes before powering it back up and attempting to re-establish a connection to the Internet.
We'll provide another update later this evening.
Apologies for the inconvenience.
Kind regards,
Linn Karstrom
Customer Relations

chenks76 · ‎24-10-2013

Actually my thread was first....

PeeGee · ‎05-04-2009

If it's a modem/router, just disconnect the session and reconnect later

(though you knew that, didn't you :D)

Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.