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PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

matthews
Rising Star
Posts: 145
Thanks: 8
Fixes: 1
Registered: ‎13-08-2014

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

@Kelly - For comparison
I'm on pcl-ag06. Graph (http://www.thinkbroadband.com/ping/share-large/4aaacd430d2a57e2be2ea4fd7f01c061.png) is showing some packet loss but awesome latency. Traceroute to www.google.com is as follows:
traceroute to www.google.com (74.125.230.242), 30 hops max, 38 byte packets
1  lo0-central10.pcl-ag06.plus.net (195.166.128.187)  13.094 ms  16.285 ms  15.852 ms
2  link-b-central10.pcl-gw02.plus.net (212.159.2.182)  12.954 ms  12.654 ms  12.694 ms
3  xe-10-3-0.pcl-cr02.plus.net (212.159.0.214)  14.964 ms  12.867 ms  13.390 ms
4  ae1.ptw-cr02.plus.net (195.166.129.2)  13.378 ms  12.637 ms  12.749 ms
5  72.14.223.32 (72.14.223.32)  12.902 ms  ae2.ptw-cr01.plus.net (195.166.129.4)  14.704 ms  13.100 ms
6  72.14.222.97 (72.14.222.97)  13.155 ms  209.85.252.186 (209.85.252.186)  12.886 ms  12.865 ms
7  209.85.250.169 (209.85.250.169)  12.962 ms  209.85.246.244 (209.85.246.244)  24.745 ms  13.568 ms
8  par08s10-in-f18.1e100.net (74.125.230.242)  12.950 ms  209.85.250.169 (209.85.250.169)  13.121 ms  13.111 ms

Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

is your latency ok generally?   Run a ping -t www.google.com and leave it for a bit and see how much time varies.
Kelly Dorset
Ex-Broadband Service Manager
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Yeah, that looks good Mattthews.  Different gateway too.  Suggests this isn't a gateway issue.
Kelly Dorset
Ex-Broadband Service Manager
Justin7
Grafter
Posts: 215
Registered: ‎28-10-2012

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

I tried reconnecting but still no good.
Any eta yet?
destin8
Dabbler
Posts: 20
Registered: ‎20-12-2013

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Quote from: Kelly
is your latency ok generally?   Run a ping -t www.google.com and leave it for a bit and see how much time varies.

What does the -t flag do? Mac OS X doesn't like the command with the -t. Generally latency seems fine to me; no gamers in the house.
--- www.google.com ping statistics ---
84 packets transmitted, 84 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 23.140/26.051/30.360/1.067 ms
I've got another ping running and will leave that for a bit longer.
hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Quote from: chenks76
Quote from: hocumgday
It's not the cost of downtime it's the cost of many elements lost through downtime. I have had disconnects after disconnects with plusnet and I have been very, very patient, I have had BT engineers out on several occasions and every time they have diagnosed the fault back to plusnet!

that's not relevant to this issue though

How is it not relevant? Maybe if you read the last few posts you made you will actually see it is relevant to what you posted.
Stop pretending to be a pacifier for PN when you clearly, as stated, have nothing to do with them. If you have something to say, say it, instead of replying to people's posts that might be a tad disgruntled of this situation.
Cheers ;0)
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

ah, -t just leaves it going till you kill it.
Kelly Dorset
Ex-Broadband Service Manager
Routefinder
Grafter
Posts: 453
Thanks: 1
Registered: ‎01-08-2007

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Also happened here in Surrey............Authentication Failure Sad ...........according to the router logs it dropped at approx. 18:13hours and came back up approx. 19:00 hrs
Cannot recall what gateway I was on and have yet to check the current gateway.
Seems to have been very widespread???
Oh and though the IP is 3.48 my speed is 2.90
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Quote from: Kelly
A tiny nice thing from this: I'm at home and  was connected to ptn-ag04.plus.net so didn't disconnect.   My download speeds have dropped down from 50Mbps to about 14Mbps because of the over subscription of this end point, but there are two people in my front room gaming and my latency is completely unaffected.

I was lucky to escape the disconnect too. I was even luckier for it not to have affected my download speeds (pcl-ag01):

What is interesting (and probably for another thread) is the packet loss I saw on IPv6:

That wasn't seen over IPv4:

Huh
Quote from: destin8
What does the -t flag do?

Runs the ping indefinitely until you escape it.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

destin8
Dabbler
Posts: 20
Registered: ‎20-12-2013

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Quote from: Kelly
ah, -t just leaves it going till you kill it.

Thanks for explaining. Macs do it the opposite way to Windows then -- it keeps going by default here.
goldenfibre
Seasoned Pro
Posts: 3,287
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

here is mine:

sent via mobile
brueton
Grafter
Posts: 313
Thanks: 7
Registered: ‎03-07-2009

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Deleted, wrong thread.
destin8
Dabbler
Posts: 20
Registered: ‎20-12-2013

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

--- www.google.com ping statistics ---
882 packets transmitted, 881 packets received, 0.1% packet loss
round-trip min/avg/max/stddev = 22.858/26.534/85.518/5.003 ms
Terranova667
Pro
Posts: 1,511
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

I was one of the lucky ones that didn't disconnect as i'm on ptw-ag02, I do have packet loss though as you can see from the TBB graph below speed is a little lower than it normally would be but that has been explained so nothing to worry about.

Pings look fine well in the range they normally are
Ping statistics for 212.58.244.18:
   Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 13ms, Maximum = 17ms, Average = 14ms
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014

Finally managed to connect after leaving router off for 70 minutes and letting it try to connect for 10 minutes.
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