PPP connecting

[#1]

My connection randomly went down yesterday afternoon. I spent an hour on the phone with 2 support people trying to resolve my ‘PPP connecting’ issue before support raising the issue as a fault. I haven’t heard anything since and it’s causing me considerable grief trying to work from home. Does anyone have any suggestions on how the resolve the issue?

[#2]

Good morning @Trunkie

thank you for reaching out on our Community Forum. I've just had a look into the account and can see that an engineer appointment has now been scheduled. Your account is in the correct workflow on our side, allowing our Technical Support Team to monitor this once the appointment has taken place.