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PPP Drops

Posts: 18
Registered: ‎13-05-2018

PPP Drops

Good evening,


I have been pulling my hair out this weekend with my internet connectivity.  I've always suspected I had connectivity issues, but wasn't 100% sure it wasn't Chrome or my wifi and just dealt with it.  Well on Saturday I had so many drops that I started using Firefox instead and got my PC wired into the router.  Still loads of issues.  I talked to Plus Net on chat and the agent said they would try some things and to watch my line for the next 72 hours.


This morning I get up and got disconnected right away at 8:03.  I checked the router logs and saw PPP drops at 3:57, 4:17, and 6:05 too!  It wasn't until the afternoon that I got to contact chat about it... except it kept going down at 15:41, 16:11, 16:27, and for good at 17:35.  Since then my broadband light has been off and my internet hasn't come back.  An agent on chat says I need an engineer.


In the meantime (getting off work will be an issue) what's it look like on your end?  Some threads I read suggested my no broadband light on the router might be an ongoing session on Plus Net's end.  I've got my fingers crossed that's the case.

Plusnet Help Team
Plusnet Help Team
Posts: 1,968
Thanks: 337
Fixes: 111
Registered: ‎26-03-2018

Re: PPP Drops

Hi @plux,


I'm sorry to hear that you're experiencing connection drops and would like to apologise for any inconvenience that this is causing you. I've had a further look into this for you today. As my response contains a lot of account specific information, I've added a ticket to your account with this on. You can view this here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team