cancel
Showing results for 
Search instead for 
Did you mean: 

POP server rejecting password

cedodd
Newbie
Posts: 3
Registered: 11-03-2009

POP server rejecting password

Hello, newbie here
trying to set Mac mail but......POP server keeps rejecting password etc
all details correct and I've tried a myriad of combinations too!  Any ideas please?
I realise this is not much of a rant but there doesn't seem to be a "tech support" thread that I can find
thank you
C
7 REPLIES
Community Veteran
Posts: 1,574
Thanks: 3
Registered: 13-04-2007

Re: POP server rejecting password

Can you get on to webmail and try that. Have you set any mail boxes up as you may need to login as cedodd+mailbox.
What does the error message say and what software are you using?
cedodd
Newbie
Posts: 3
Registered: 11-03-2009

Re: POP server rejecting password

Thanks for the prompt reply
Using: Mac OSX 10.5.6 and Mail v3.5
Logging in fine to webmail....
Error message "The POP server “mail.plus.net” rejected the password for user “username@plusdsl.net”"    and for the avoidance of doubt, I'm NOT using "username" :-)
I'm setting up the Plus Net for my retired sister and I was also unable to SEND email from my laptop when I was at her house - coincidence or not?
Thanks for your interest
Cheers!
C
198kHz
Seasoned Pro
Posts: 3,287
Thanks: 295
Fixes: 9
Registered: 30-07-2008

Re: POP server rejecting password

“username@plusdsl.net” is for use in the router to log onto the internet.
"username" alone is for logging into POP3.
Remeber you are unique - just like everyone else
Community Veteran
Posts: 26,631
Thanks: 865
Fixes: 10
Registered: 10-04-2007

Re: POP server rejecting password

https://portal.plus.net/my.html?s=0&action=refresh_browser is where you find the details 4Candles has given.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
cedodd
Newbie
Posts: 3
Registered: 11-03-2009

Re: POP server rejecting password

simultaneously, I feel both foolish and yet pleased to be part of the plusnet forum!
despite considering myself "computer literate" I missed that one!!
many thanks to all those who took the time to reply and helped solve the problem
Cheers and thanks again!!!!!!
:-)
198kHz
Seasoned Pro
Posts: 3,287
Thanks: 295
Fixes: 9
Registered: 30-07-2008

Re: POP server rejecting password

Quote from: cedodd
simultaneously, I feel both foolish and yet pleased to be part of the plusnet forum!

We've all been there! Welcome to the forum cedodd.  Smiley
Quote from: cedodd
I realise this is not much of a rant but there doesn't seem to be a "tech support" thread that I can find

Most of the forum sections are "tech support" in one way or another - just divided into various categories.
http://community.plus.net/forum/
Remeber you are unique - just like everyone else
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: POP server rejecting password

Quote from: cedodd
simultaneously, I feel both foolish and yet pleased to be part of the plusnet forum!
despite considering myself "computer literate" I missed that one!!..............................

Grin Grin Been there, done that, read the book, seen the movie, got the tea-shirt, etc.
Welcome to the forums, there's usually someone who can help Smiley & there's one of the most helpful members of PN staff round here who's probably done that 100's of times over Wink
This Community Board is probably the best one to post in if you can't find a board that is specific to your query, a mod will soon  Shocked  move it if there's a more appropriate place (they're quite efficient these days  Lips are sealed )
Edit: A mod will probably be along in a mo to tell me off, I've probably borken at least 2 rules!