PN router no wireless

[#1]

The good folks in pn towers have supplied me with a new router as my dlink was dropping connection since my adsl2+ upgrade. However i cannot find wireless on it and it is not broadcasting. when i go into it there is only my ethernet  connection showing. Any ideas?

[#2]

Does it have an SSID printed on the bottom of the unit on a label?
Do you know what make it is?

[#3]

I've just had a new router from PN.
It's a Thomson Technicolor 582n, and it came with a "Welcome to Plusnet" booklet with full instructions including how to set up wireless.
Did you have this?
The SSID and the Key (Password) are on the bottom of the router and also on a handy credit-card sized card.
I've been very happy with the router 

[#4]

yip it came along with the card, however it is not broadcasting an ssid and when it occasionally does nothing can connect to it. I have been in touch with PN towers and they agree it is a faulty router and are replacing it asap