PN please reset my SNR

[#1]

I'm puzzled,    sync has gone up ( 5k+ ) . Profile on BT and PN has gone up ( 4500 ) . But download speeds have stayed the same  ( 2300 ) . Before this particular problem started I constantly downloaded at 5k - 6k ! What's occurring ?

[#2]

Hi,
Not wanting you to suck eggs here, but have you rebooted?  Often our profile changes require a reboot for them to take affect.

[#3]

Oh Yes.......... first thing I done ... although don't want to do this too many times !!

[#4]

Can you try rebooting again for me, then run a BT Speedtest?  If you could also post your line stats, or if you don't have these then I can dig them out.

[#5]

Must of needed some settling in, has improved a bit..
Sync at  6400
IP  4500
SNR    6 Down      22 up
ATT 44 down        29 up
OP  19 down        12 up
  Throughput  3827
Still b4 this prob used to sync at 7k+.........  still better than 350  yes 350  not a typo ... I was getting   

[#6]

Okay.  that's definitely better.  the IP Profile should increase further and 3.8Mbps isn't bad for a 4.5Mbps profile.  You should be able to get an IP Profile of 5.5Mbps on those sync speeds assuming that they remain stable.

[#7]

I only hope my sync stays up, already my voice line is getting noisy again, which was the start of all my troubles before. Perhaps my local exchange needs a complete overhaul

[#8]

Hi there,
It might be an idea to get BT Retail to test your line and see if they are able to help.

[#9]

I think for the time being I will let it ride, and see how it goes , as last time I done that they made it worse..

[#10]

Hehe.  sounds like a plan.

[#11]

Quote from: Jameseh

Hello there, If you raise a ticket requesting your SNR margin to be set to a specific amount, then I'll be happy to raise it with BT for you.

Hi James, I have done this now, would appreciate the help
thanks, ady

[#12]

Thanks.
I've raised it to myself so that I can have a look in a bit

[#13]

Morning 
INTERNAL: FNF. Rej. If this isn't corrected tomorrow, please call SMC.

What does this mean ? Am I suppose to act on that ?
Only thing I've noticed so far is the change from fast path, to interleaving back to fast path!

Cheers

[#14]

James could you take a look for me Nothing much seems to be happening

[#15]

Fault not found. SMC is the Service Management Centre (I think).
I'll pick up on this now.  Sorry I wasn't able to late last week.  I had a couple of *those* days.