PN please reset my SNR

[#1]

Recently had lot of problems with my line, turned out to be an exchange fault which is now fixed and my stats are now stable. PN closed my ticket prematurely so cannot post there. Now OK can PN reset my SNR to a lower value to hopefully ramp up my sync rate..... see Question 22850115

[#2]

Just create a new ticket and reference the old id.
Chilly

[#3]

How does one create a ticket without going through all the annoying testing rubbish beforehand ?

[#4]

SNR resets have to be raised as a fault so you have to use that method to raise a ticket.
Unless the ticket you said was closed was raised in this way, in which case just raise another one normally referencing the old ticket number.

[#5]

Does "raising a ticket normally" bypass all the checking nonsense, and if so how does one do this ?

[#6]

Help and support -> Help Assistant, then -> My broadband connection then click on the ask a question link on the right.

[#7]

Many thanks, must remember that link 

[#8]

Unfortunatly when I posted a Q on PN as suggested I got a plep who wants me to open a new ticket.  Bah humbug....

[#9]

Hi Mick, sorry about the hassle there. I've passed that ticket through to a member of our faults team who will action this for you.

[#10]

Cheers Matt, in that case I will bin the snotty reply I was just composing for the Help Assistant........... Mick
cp:blue Typo corrected mod:end

[#11]

Hi Mick,
I've just phoned BT and updated you via your ticket.

[#12]

SNR has been reset and interleaving turned off as a bonus, sync has now gone up ...... many thanks for your help    Mick 

[#13]

Get in!
Only 9 personal tickets left now

[#14]

Quote from: mickg6wci

SNR has been reset and interleaving turned off as a bonus, sync has now gone up ...... many thanks for your help    Mick

Hello I have attempted to have my SNR reset serveral times. I just left it, as they sent over an engineer who made me feel stupid, telling me nothing was wrong. When I never said there was, I just asked for my SNR to be lowered from 15, as I don't disconnect. If someone from PN could investigate, and do the same procedure as this guy received I would be thankfull

[#15]

Hello there,
If you raise a ticket requesting your SNR margin to be set to a specific amount, then I'll be happy to raise it with BT for you.