PN - major service incident

[#1]

@ k2150, Yes PN has a service status line 08009176714
Regards
Mike

[#2]

Ok, will try to power down my router then try again. I don't have to touch the open reach router, have i?

[#3]

no you don't.

[#4]

Quote from: Daveodeth

Someone forgot to put 50p in the metre.

Kind advice follows.
metre= a measurement of about 39.4 inches
meter= an apparatus to measure consumption

[#5]

Hi folks,
just for information ...........  I am connected to gateway pcl-ag04 - City Lifeline House.
I was connected to the same gateway at approx 7:30 am this morning and my router
is indicating a connection time of approx. 3days 17 hours.
[yes managed to reset my router]
So not sure if affected by this outage or not  
So much for Black Friday  

[#6]

Quote from: I

@ k2150, Yes PN has a service status line 08009176714 Regards Mike

many thanks Mike.

[#7]

Quote from: LukeS

Hi everyone, If you're still not online please turn your router off for a full hour and try again.

Tried that and still no connection. Router's internet light remains off. Just receive a "further log on information may be required" and "authentification failed" after being prompted for PN username and password.

[#8]

Quote from: LukeS

Hi everyone, If you're still not online please turn your router off for a full hour and try again. @Resistor240v I've checked your connection it looks like stale session, powering down for 60 minutes should fix this for you.

Thanks. Tried that earlier to no avail but will give it another go.

[#9]

I pulled the power out of the openreach modem for about 10 minutes and when I plugged it back in everything worked like normal.
if your still having problems its possible that would work for you as well

[#10]

Quote from: LukeS

Hi everyone, If you're still not online please turn your router off for a full hour and try again.

I too tried this earlier to no avail but will try again now 

[#11]

Still nothing here, I unplugged modem and router for an hour. Internet light went green but is now red again.
Think I'll be leaving now this is happening too often.

[#12]

My Fibre connection went down about 10ish this morning.  I thought it was my router failing at first (it has done before).  So I left it off since then, and went out for the day.  Just booted up router now, and it's back on.  

[#13]

Quote from: Stranger

Quote from: LukeS Hi everyone, If you're still not online please turn your router off for a full hour and try again. I too tried this earlier to no avail but will try again now

Same here. Switched off my router for well over an hour. Switched it back on, still no connection to the internet so I left it to reconnect in it's own sweet time - no joy.
I've just logged on thro' my mobile to find Plusnet proclaiming all's well - we'll see.
So I'll switch off my router for another hour, make a ritual sacrifice to the internet deities, and see if we're back in touch with the virtual world in 60 minutes or so................

[#14]

Have turned the router off for one hour, still the same, authentification problem.
Would it be safe to turn the openreach modem off for ten minutes?
If that doesn't work, i don't know.

[#15]

I just hit reset my gateway in the options and now works.