PN - major service incident
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PN - major service incident
30-11-2014 10:28 AM
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Still no service status for this yet.
Regards Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: PN - major service incident
30-11-2014 10:31 AM
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Re: PN - major service incident
30-11-2014 10:34 AM
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Re: PN - major service incident
30-11-2014 10:42 AM
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At least one of the mods is off air.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN - major service incident
30-11-2014 10:44 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: PN - major service incident
30-11-2014 10:49 AM
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From what I can see, it took about 14 minutes, which frankly ain't too bad. I saw one of the mods drop out of the IRC at 10:26.42 another user at 10:32.25 - the Status notice feed reported the availability of information at 10:40.20
Quote Sun [10:26.42] * dvorak (~dvorak-ge@34B96DE3.1FD6A01E.7300F8D4.IP) Quit (Ping timeout)
Sun [10:27.38] * AF-Typo (~AF-Typo@177323D8.8554CDB4.84EEF850.IP)Quit (Ping timeout)
Sun [10:32.25] * laptribe_ (~tribe@protectedhost-FF7B0BD2.the-tribe.me.uk) Quit (Broken pipe)
Sun [10:40.20] <+PNStatus> Broadband Connectivity (83816) - NEW http://usertools.plus.net/status/archive/1417343882.htm
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN - major service incident
30-11-2014 10:52 AM
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I wonder what time the message was put on the support line
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: PN - major service incident
30-11-2014 10:55 AM
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It's a relief to find it's Plus Net and not me - but I do think they have been sluggish.
Re: PN - major service incident
30-11-2014 10:58 AM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: PN - major service incident
30-11-2014 11:02 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: PN - major service incident
30-11-2014 11:02 AM
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With many years experience of running large outsourced services I remain of the opinion that having a service notice out inside an hour is not too bad. There are only specific staff (CRT) who can issue such notices. Sunday is the one day CRT staff do not work. To get such a notice published, CRT has to be alerted to the situation, briefed of the fault and anticipated recovery... then produce a customer facing notice.
Looking at the above graphs it is not clear in a number of inbound pipes broke or its another (still not explained) gateway failure. Looking at the disconnection profile, it looks like there has been a cascade of disconnections - starting at 09:45 extending to 10:30.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN - major service incident
30-11-2014 11:02 AM
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Quote from: Petard I'm glad I checked this forum. Some while after my connection dropped, I checked online, but all was green ticks. I rang the 0800 service-status number, which told me nothing. I checked my connection, rebooted my router....
It's a relief to find it's Plus Net and not me - but I do think they have been sluggish.
I've lost count of how many times this has happened in 2014 so far. It's really sloppy you got what you pay for and round here - don't expect much!
If this was AAISP you'd have known about it the second it happened and he staff would be in your face about it. If anyone thinks I am talking Shizz leave here go there and then, if you actually want to - return here and tel me I was right.
Not that it happens much to at all there
Re: PN - major service incident
30-11-2014 11:06 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: PN - major service incident
30-11-2014 11:09 AM
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I think my router showed the connection dropping out at 09.22, but I can't check this, since I rebooted it in the course of trying to trace the fault, which erases the log.
Hope everyone else is back, too.
Re: PN - major service incident
30-11-2014 11:15 AM
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What's the 0800 service number please?
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