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PN Safeguard causing websites to stick

Cagney1994
Rising Star
Posts: 304
Thanks: 5
Fixes: 2
Registered: 28-07-2013

PN Safeguard causing websites to stick

Can't believe this was causing all my problems. I just switched it off and voila! - everything's working perfectly now.

 

Just thought I'd mention it.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: PN Safeguard causing websites to stick

Thanks for letting us know,

 

Can you elaborate on what you meant by websites sticking? i.e were certain sites loading slowly or perhaps failing to load?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 304
Thanks: 5
Fixes: 2
Registered: 28-07-2013

Re: PN Safeguard causing websites to stick

@adamwalker

 

Hi Adam. Basically every webpage I tried to access, the loading bar was about a 1/4 of the way through and it would be like that for about 10-20 seconds. Sometimes it would time itself out and I had to refresh. Eventually the pages would open but as I said, only after about 10 seconds or so.

 

Switching off the PN safeguard has obviously helped but it's a bit sad in case I might have to actually use it in the future. The problems would more or less start again.

Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: PN Safeguard causing websites to stick

OK, thanks.

 

I assume you've been able to use SafeGuard OK in the past?

 

It might be worth checking that you have the appropriate DNS settings assigned for that to work as per what's shown here:

 

https://www.plus.net/help/broadband/about-dns-server-and-website-settings/

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 304
Thanks: 5
Fixes: 2
Registered: 28-07-2013

Re: PN Safeguard causing websites to stick

Thanks, Adam. I'll check them out.