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PN Profile Stuck

dragona
Grafter
Posts: 216
Thanks: 1
Registered: ‎31-07-2007

PN Profile Stuck

Hi!
Just wondering if i could get my IP Profile reset by plusnet, i noticed a few days ago that my sync speed was reaching about 5000-5600 but drops to about 4800 peak times, took a quick look at my ip profile and it seems to be stuck at 2500 for some strange reason... i've continued to monitor sync speeds and my ip profile over the last 3 days or so and it still hasnt gone up. ive used the bt speedtester several times and i seem to ge a flat cap of 2155 Kbps on my test but the BRAS profile seems to be at 4000 Kbps ive tried rebooting several times over the last few days to see if it would kick the plusnet side into effect but it just doesnt seem to have worked, hope you can help!
Thanks in advance!
4 REPLIES
dragona
Grafter
Posts: 216
Thanks: 1
Registered: ‎31-07-2007

Re: PN Profile Stuck

bump >.>;
SparckZero
Grafter
Posts: 184
Registered: ‎15-07-2009

Re: PN Profile Stuck

dragona,
Could you post the results of a BT Speedtest (http://speedtester.bt.com) and the "Current line speed" from this link: https://portal.plus.net/my.html?action=data_transfer_speed ?
dragona
Grafter
Posts: 216
Thanks: 1
Registered: ‎31-07-2007

Re: PN Profile Stuck

Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re:PN Profile Stuck

I've given things a nudge in the right direction now for you, hopefully your speeds should increase nearer to the 4000 profile.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff