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PN Profile Check/Kick ?

gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

PN Profile Check/Kick ?

Can someone check the PN profile of my line? BT Speedtester shows a profile of 2500K, router connected at 3300K but I only get 0.5M
It's been windy this last day and I think there was noise on the line.
TIA,
Adam
-----
Download speed achieved during the test was - 416 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3296 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
12 REPLIES
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: PN Profile Check/Kick ?

Hi gingerbloke,
Your profile is set to 2500kbps on our systems.  If you have completed a BT speed test you should raise a fault at http://faults.plus.net/ for investigation.
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: PN Profile Check/Kick ?

Hi Alex,
PN have resolved my original line problem (caused by physical line damage outside my property) and my router is now consistently connected at 3.0-3.5Mbps since the engineer left 13 days ago.
I still appear to have an IP Profile of 2500K, is this a much as I can expect? Or does the training process take longer one it has recovered (it was stuck at 135K for days when the fault was knocking the line!)
Adam
Superuser
Superuser
Posts: 9,773
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: PN Profile Check/Kick ?

You would need to maintain a sync speed of at least 3424kbps to get an IP Profile of 3000kbps. From your comment it doesn't sound like your connection achieves this. Sad
David
David
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: PN Profile Check/Kick ?

Hi gingerbloke
Your current SNR is 14dB. This may have been caused by the fault you had. I will reset this and see if it lifts your profile. Just remember though, that although it may go high initially it may settle a little lower. It's quite a long line so this would be expected. I'll let you know how I get on.
Jojo Smiley
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: PN Profile Check/Kick ?

WOW ! Sync just jumped to 5856K !
Never seen it that high before so I suspect it will settle down somewhat !
Many thanks Jo,
Adam
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: PN Profile Check/Kick ?

It may do. I'll go and check your profile and see if that has picked up yet Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: PN Profile Check/Kick ?

Hi gingerbloke,
Good news! Your BT profile is now 5000, so I've just changed that on our side to match. You should see the speed increase in the next 15 minutes.
Jojo Smiley
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: PN Profile Check/Kick ?

Routerstats logs show SNR was 6.3dB shortly after your fix with 5856K sync, the SNR dropped as low as 3.6dB in the night and is now 5.7dB with a sync of 5696K
Actual download speed is around 570kB/s !  Cheesy
THANKS for looking into this so quickly.
Adam
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: PN Profile Check/Kick ?

Good news, hopefully it will stay there or thereabouts. Smiley
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: PN Profile Check/Kick ?

Seems to have eventually settled at around 5.3Mbps (5344K right now) and Noise Margin between 5dB and 9dB
Thanks,
Adam
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: PN Profile Check/Kick ?

Thought I'd resurrect this olde thread rather than start another.
My line has been running along very well at between 5-5.5Mbps for months, but a recent combination of outages from a fire on my electrical meter board (!) and a fierce electrical storm over the Easter weekend has left me with an IP of just 1Mbps
Any chance it can be 'kicked' or checked?
TIA, Adam
------------------------------
Your DSL Connection Rate :5.73 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: PN Profile Check/Kick ?

It's now running along nicely again.
------------------
Your DSL Connection Rate :5.73 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 4.5 Mbps