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PN Portal gone AWOL again
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- PN Portal gone AWOL again
PN Portal gone AWOL again
25-07-2007 8:40 AM
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The PN Portal seems to have gone AWOL this morning. Firefox is throwing up this error:
The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
* This problem can sometimes be caused by disabling or refusing to accept
cookies.
I've cleared the browser cache and cookies are definitely "on" but the problem persists.
Regards .....
The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
* This problem can sometimes be caused by disabling or refusing to accept
cookies.
I've cleared the browser cache and cookies are definitely "on" but the problem persists.
Regards .....
Message 1 of 6
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5 REPLIES 5
Re: PN Portal gone AWOL again
25-07-2007 8:42 AM
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Hi Martin,
You'll need to clear your cookies or wait until we've implemented a fix.
I've just posted a Service Status announcement.
You'll need to clear your cookies or wait until we've implemented a fix.
I've just posted a Service Status announcement.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 2 of 6
(1,468 Views)
Re: PN Portal gone AWOL again
25-07-2007 8:49 AM
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Why are these things not checked before implementing changes? This is the second time in a few weeks this has hapened. It does not give customers much confidence that other changes may muck up things much worse.
Message 3 of 6
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Re: PN Portal gone AWOL again
25-07-2007 9:41 AM
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It appears to be a problem that isn't revealing itself on our testing platform and only appearing on the live system.
I've already asked this question this morning and we'll do our best to prevent it happening again.
Not best pleased tbh!
I've already asked this question this morning and we'll do our best to prevent it happening again.
Not best pleased tbh!
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 4 of 6
(1,468 Views)
Re: PN Portal gone AWOL again
25-07-2007 10:11 AM
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Can I also make the suggestion that instead of instructing customers to remove all cookies, and thus affecting other sites they may use, That a list of PlusNet cookies that need deleting be published instead.
Message 5 of 6
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Re: PN Portal gone AWOL again
25-07-2007 3:22 PM
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Seems to be back up now but I don't recall seeing a service announcement informing peeps that the problem is solved ?
Regards .....
Regards .....
Message 6 of 6
(1,468 Views)
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