PN IP profile check/change?
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PN IP profile check/change?
03-04-2015 1:51 PM
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Can someone check the PN IP profile matches the BTW one pls?
Adam
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Download speed achieved during the test was - 1.53 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.51 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
Re: PN IP profile check/change?
03-04-2015 1:54 PM
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Re: PN IP profile check/change?
03-04-2015 3:13 PM
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Reckons it's 1.5M (so out of step with BTW IP profile).
How do I get it reset, or is it a case of 'hurry and up wait'
Generally, what is the point of IP profiles (a BT one and a PN one), surely any intelligent queuing system could just be using recent sync speed data? It's very frustrating to have a modem sync'd at 4.5M and be getting 1.5M.
Re: PN IP profile check/change?
03-04-2015 3:16 PM
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Re: PN IP profile check/change?
03-04-2015 3:17 PM
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http://portal.plus.net/supportpages.html?a=212
The reason for the Plusnet profile - brief explanation - is that if the data arriving down your line comes faster than the line can handle the BT Profile drops random packages whereas the Plusnet one is more intelligent and drops non urgent packets preferentially so things which are time sensitive aren't impacted by downloads as an example
Edit - I see it has been picked up here
Re: PN IP profile check/change?
03-04-2015 9:14 PM
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Download speedachieved during the test was - 3.75 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
Re: PN IP profile check/change?
04-04-2015 9:26 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN IP profile check/change?
04-04-2015 4:27 PM
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Download speed achieved during the test was - 2.04 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :4.61 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Re: PN IP profile check/change?
04-04-2015 4:32 PM
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The burst of disconnections between 10am and 11am will have most likely caused your profile to drop again.
We need to get the drops sorted first and foremost. Was there any noise on the line or bad weather at that time this morning?
Re: PN IP profile check/change?
04-04-2015 4:56 PM
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Quote from: Townman Sight of your router stats would confirm that your line is actually running optimally.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN IP profile check/change?
04-04-2015 9:08 PM
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It also drops ADSL occasionally when the phone rings - but (again) not a repeatable fault.
I'll raise a call again and hope the line is noisy when he turns up. Last time this happened it took 9 visits from BT before they found a worn out cable in a tree nearby.
Router has been connected for 5 hours or so, at 4608 with a SNR of 8.5 - when the line runs well I get a sync of 5.0 - 5.5Mbps and actual download speed of around 450Kbytes/sec - good enough for iPlayer HD, etc
Re: PN IP profile check/change?
04-04-2015 9:16 PM
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If PN provide the phone service, use the phone faults link below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN IP profile check/change?
11-05-2015 12:12 PM
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BTW shows :
Download speed achieved during the test was - 0.1 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :4.42 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Oddly enough, the line is very quiet but it was very crackly over the weekend. I'll raise a line fault and see what happens.
A
Re: PN IP profile check/change?
11-05-2015 5:17 PM
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You're syncing at 4.4Mbit currently.
The delta report to us, at 7.21 this morning was 200k, hence the current speeds. We just need these to lift and you'll be OK (hopefully)
Re: PN IP profile check/change?
12-05-2015 10:24 AM
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I've raised a line fault, #103927416
The phone line was perfect for several hours yesterday afternoon, then went noisy for about an hour (causing several reboots) - I'm running a routerstats on it to record.
I've made calls today that were perfectly clear, and two that were very poor.
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