Own Router - PlusNet Password

daNutz · ‎24-07-2025

Hi,

Im just preparing for the move from EE to PlusNet at the end of the month and im looking at the connection documentation and notince it states

Broadband username or login name	yourusername @plusdsl.net
Connection type or encapsulation	PPPoE Always On
Password	The password you use to log in to the My Account

Can someone confirm this is correct and that i use my password that i use to login into my PlusNet Account? as im confused by the my account page where it says "Password: The one you chose when ordering." as i don't know what this is as i had to reset my password.

If using my PlusNet Account password is correct, then what is the point of the below option?

I simply dont want to be stuck trying to sort out access when my EE service is switched over.

TIA!

Townman · ‎22-08-2007

Is is the same password you use to login to the user portal.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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MisterW · ‎30-07-2007

Can someone confirm this is correct and that i use my password that i use to login into my PlusNet Account?

yes

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.