cancel
Showing results for 
Search instead for 
Did you mean: 

Outage 13/09/23

FIXED
djh22
Aspiring Pro
Posts: 134
Thanks: 20
Fixes: 5
Registered: ‎17-11-2017

Outage 13/09/23

Did anyone else have no internet for about 2 hours this evening, not sure if any other providers were also affected .

3 REPLIES 3
smc
Newbie
Posts: 3
Thanks: 4
Registered: ‎01-12-2016

Re: Outage 13/09/23

Yes, in London. Back up now. It's the first time I've experienced a significant outage with Plusnet and made me realise there is no information on the Plusnet website about service quality or outages. This would have been helpful in diagnosing our problem. Here's an example of the info another provider gives customers on its website. 

djh22
Aspiring Pro
Posts: 134
Thanks: 20
Fixes: 5
Registered: ‎17-11-2017

Re: Outage 13/09/23

Thanks smc, that's interesting thanks and yes I agree it's not very good CS from Plusnet,I tried phoning but it seems they close at 8 PM until the next day.

Cheers,

Del.

dvorak
Moderator
Moderator
Posts: 29,558
Thanks: 6,646
Fixes: 1,485
Registered: ‎11-01-2008

Re: Outage 13/09/23

Fix

Moderators Note


Topic is likely to be related to DNS issues see https://community.plus.net/t5/Everything-else/DNS-servers-offline/td-p/1937740/jump-to/first-unread-... so locked

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'