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Ordered Fibre yesterday...
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Ordered Fibre yesterday...
19-07-2014 12:01 PM
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Hi all,
I ordered fibre (and moved my phone to Plusnet at the same time) yesterday and I'm keeping an eye on the tickets that pop up on my account.
This one caught my eye and is ... concerning.
I'm already on 21CN, is this just a poorly worded automatic notice or did someone mess up?
I ordered fibre (and moved my phone to Plusnet at the same time) yesterday and I'm keeping an eye on the tickets that pop up on my account.
This one caught my eye and is ... concerning.
Quote An update report has been received for this account.
The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 31/07/2014.
I'm already on 21CN, is this just a poorly worded automatic notice or did someone mess up?
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Re: Ordered Fibre yesterday...
19-07-2014 12:13 PM
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I have just switched to fibre and had an identical ticket on my account. I was already on ADSL 21CN.
In my case it was nothing to worry about.
I also received an email at 01:18 AM on the morning I was due to switch saying the product change was complete. I was still on ADSL at this point.
I think the wording of this email could be improved.
The engineer turned up later in the day and I am now on fibre
In my case it was nothing to worry about.
I also received an email at 01:18 AM on the morning I was due to switch saying the product change was complete. I was still on ADSL at this point.
I think the wording of this email could be improved.
The engineer turned up later in the day and I am now on fibre
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Re: Ordered Fibre yesterday...
19-07-2014 12:16 PM
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Thanks for that PeteB.
I know these aren't notices that one would normally see, you have to go in and view the closed questions, it was a little worrying.
I know these aren't notices that one would normally see, you have to go in and view the closed questions, it was a little worrying.
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- Re: Ordered Fibre yesterday...