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Order stuck on checking line for over 2 and a half weeks

paulbarnard6
Newbie
Posts: 3
Registered: ‎15-07-2014

Order stuck on checking line for over 2 and a half weeks

Hi,
My broadband order has been stuck at the Checking your Line stage for 2.5weeks, is this normal? When I ordered it said it'd be complete in 7-10 working days.
Thanks
6 REPLIES
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: Order stuck on checking line for over 2 and a half weeks

Silly question, but have you supplied your MAC to PlusNet (if this is a migration)?
If you have, probably best to phone to find out what is going on. And check for tickets on your account, there may be some information there.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Order stuck on checking line for over 2 and a half weeks

Hi Paul,
Thank you for your time on the phone, as discussed please let us know when you get your router and we'll activate your account so you can connect.
paulbarnard6
Newbie
Posts: 3
Registered: ‎15-07-2014

Re: Order stuck on checking line for over 2 and a half weeks

Hey Again,
Thanks for the call Chris, you were very helpful, I received notification that the modem/router has now been despatched and I will let you know when it's arrived so we can get switched on finally Smiley
Thanks for the suggestion HP, but I had supplied the MAC with the order Smiley
Cheers, Paul
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: Order stuck on checking line for over 2 and a half weeks

Quote from: paulbarnard6
Thanks for the suggestion HP, but I had supplied the MAC with the order Smiley
I just recall others having been stuck because of that and the system being rather "uninformative" to say the least.
What was the problem, if you know? Might be of help to others in future.  Wink
paulbarnard6
Newbie
Posts: 3
Registered: ‎15-07-2014

Re: Order stuck on checking line for over 2 and a half weeks

Hi guys,
HP, I don't know what the problem was, but for some reason it was just the ordering process getting stuck, Chris gave it a nudge Wink
Chris, the router has arrived now, so if you could give the system the final nudge and activate my broadband as discussed and confirm that would be excellent and I can finally get setup and sorted today Smiley
Thanks, Russ
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Order stuck on checking line for over 2 and a half weeks

Hi Russ,
That's sorted for you now, see if you can connect.