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Order stuck on checking line for over 2 and a half weeks
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Order stuck on checking line for over 2 and a half weeks
15-07-2014 8:11 AM
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Hi,
My broadband order has been stuck at the Checking your Line stage for 2.5weeks, is this normal? When I ordered it said it'd be complete in 7-10 working days.
Thanks
My broadband order has been stuck at the Checking your Line stage for 2.5weeks, is this normal? When I ordered it said it'd be complete in 7-10 working days.
Thanks
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Re: Order stuck on checking line for over 2 and a half weeks
15-07-2014 9:53 AM
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Silly question, but have you supplied your MAC to PlusNet (if this is a migration)?
If you have, probably best to phone to find out what is going on. And check for tickets on your account, there may be some information there.
If you have, probably best to phone to find out what is going on. And check for tickets on your account, there may be some information there.
Message 2 of 7
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Re: Order stuck on checking line for over 2 and a half weeks
15-07-2014 9:56 AM
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Hi Paul,
Thank you for your time on the phone, as discussed please let us know when you get your router and we'll activate your account so you can connect.
Thank you for your time on the phone, as discussed please let us know when you get your router and we'll activate your account so you can connect.
Message 3 of 7
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Re: Order stuck on checking line for over 2 and a half weeks
15-07-2014 2:21 PM
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Hey Again,
Thanks for the call Chris, you were very helpful, I received notification that the modem/router has now been despatched and I will let you know when it's arrived so we can get switched on finally
Thanks for the suggestion HP, but I had supplied the MAC with the order
Cheers, Paul
Thanks for the call Chris, you were very helpful, I received notification that the modem/router has now been despatched and I will let you know when it's arrived so we can get switched on finally
Thanks for the suggestion HP, but I had supplied the MAC with the order
Cheers, Paul
Message 4 of 7
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Re: Order stuck on checking line for over 2 and a half weeks
15-07-2014 2:55 PM
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I just recall others having been stuck because of that and the system being rather "uninformative" to say the least.
Quote from: paulbarnard6 Thanks for the suggestion HP, but I had supplied the MAC with the order
What was the problem, if you know? Might be of help to others in future.
Message 5 of 7
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Re: Order stuck on checking line for over 2 and a half weeks
17-07-2014 8:21 AM
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Hi guys,
HP, I don't know what the problem was, but for some reason it was just the ordering process getting stuck, Chris gave it a nudge
Chris, the router has arrived now, so if you could give the system the final nudge and activate my broadband as discussed and confirm that would be excellent and I can finally get setup and sorted today
Thanks, Russ
HP, I don't know what the problem was, but for some reason it was just the ordering process getting stuck, Chris gave it a nudge
Chris, the router has arrived now, so if you could give the system the final nudge and activate my broadband as discussed and confirm that would be excellent and I can finally get setup and sorted today
Thanks, Russ
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Re: Order stuck on checking line for over 2 and a half weeks
17-07-2014 9:27 AM
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Hi Russ,
That's sorted for you now, see if you can connect.
That's sorted for you now, see if you can connect.
Message 7 of 7
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- Order stuck on checking line for over 2 and a half...