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Order email talks about transferring 'your fibre broadband'

grex
Dabbler
Posts: 12
Registered: ‎26-01-2013

Order email talks about transferring 'your fibre broadband'

Just looking at my email for my fibre order.
I am on adsl2 with O2 and gave my MAC during my order.
But the email talks about switching fibre? Anything to worry about?
Quote
Your fibre broadband service
We'll arrange for your fibre broadband service to be switched to us. This will happen on 04/02/2013 AM
If your preferred appointment date isn't available we'll call you within a week to make alternative arrangements.
5 REPLIES
Moderator
Moderator
Posts: 27,068
Thanks: 1,785
Fixes: 144
Registered: ‎14-04-2007

Re: Order email talks about transferring 'your fibre broadband'

Probably a glitch in the system but you can have a look at your closed tickets here https://www.plus.net/wizard/?p=search (Click the GO button)
You can select a longer period if required.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

grex
Dabbler
Posts: 12
Registered: ‎26-01-2013

Re: Order email talks about transferring 'your fibre broadband'

Checked the tickets, and it all looks fine, but not sure what it should say.
My install date is tomorrow morning so, looks like I'll wait and see.  Smiley
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Order email talks about transferring 'your fibre broadband'

Hi grex,
Hope everything went alright with the install? Please let us know, cheers.
grex
Dabbler
Posts: 12
Registered: ‎26-01-2013

Re: Order email talks about transferring 'your fibre broadband'

Everything went fine. Moved my master socket too using my wiring.
I'm also on the right profile, getting 76 down, 18 up.

Thank You.
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Order email talks about transferring 'your fibre broadband'

Thanks for letting us know grex.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team