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Orange light and red B keeps coming on and flashing - hub one

yates27
Newbie
Posts: 1
Registered: 15-10-2017

Orange light and red B keeps coming on and flashing - hub one

My Hub one has been continually switching over to flashing orange lights over the last few days. I logged on when it last did this a few moments ago and this is the relevant log - can someone give me a clue as to why this is happening please.

19:59:14, 15 Oct. ath10: STA 02:0f:b5:d1:5e:35 IEEE 802.11: Client disassociated

19:59:04, 15 Oct. ( 1721.430000) CWMP: session closed due to error: Could not resolve host

19:59:04, 15 Oct. ( 1721.400000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username

19:59:04, 15 Oct. ( 1721.390000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

19:58:33, 15 Oct. ( 1691.010000) CWMP: session closed due to error: Could not resolve host

19:58:33, 15 Oct. ( 1690.990000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username

19:58:33, 15 Oct. ( 1690.980000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

19:58:33, 15 Oct. ( 1690.590000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

19:58:31, 15 Oct. ( 1688.960000) PTM over DSL is down after 25 minutes uptime

19:58:31, 15 Oct. ( 1688.960000) PPPoE is down after 24 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]

19:58:29, 15 Oct. ( 1686.390000) PPP LCP Send Termination Request [User request]

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
Fixes: 210
Registered: 21-04-2017

Re: Orange light and red B keeps coming on and flashing - hub one

Hi there,

It looks like your connection is back, but fairly intermittent and running slowly.

 

Line speed:

Sync Status In Sync
Downstream Speed 7.7 Mbps
Upstream Speed 0.9 Mbps

 

Connection logs:

 

I'd recommend running through the troubleshooting here and then reporting a fault to us here if you need to.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team