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Orange light and b symbol once again!

Posts: 8
Thanks: 1
Registered: ‎17-11-2022

Orange light and b symbol once again!

Had no service for a few days now - fed up of it all. Meant to have an engineer coming out tomorrow but before we do, just wondering if anyone can decipher all this (all alien to me) and suggest where the problem may lie?

When we had a similar issue before, there had been a problem with the line, and once the problem was resolved we discovered we still had the orange light/b as a password had been changed. This time, the tests suggest there's no issue with the line and the login details should all be fine 🤷‍♀️

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ04825625
3. Firmware version: Software version Last updated 23/11/21
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:23:32
6. Data rate: 20000 / 69683
7. Maximum data rate: 22127 / 69101
8. Noise margin: 6.5 / 5.8
9. Line attenuation: 7.9 / 10.4
10. Signal attenuation: 7.9 / 10.4
11. Data sent/received: -
12. Broadband username:
13. 2.4 GHz Wireless network/SSID: PLUSNET-THGS
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-THGS
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 10:d7:b0:1a:4b:26
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

Many thanks in advance for any help anyone can offer!
Posts: 17,064
Thanks: 5,464
Fixes: 254
Registered: ‎24-02-2012

Re: Orange light and b symbol once again!


@Rags The only thing I can say about that is that you appear to be constantly losing xDSL connection, which points to an issue with the BT/OR network - hopefully the engineer will be able to locate the issue.