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Openreach repair

MickGO
Newbie
Posts: 1
Registered: ‎03-06-2022

Openreach repair

Intermittent connection on Friday/Saturday reported it and was told it was a Network issue back up an running Sat mid-day

Arrived home today to find an engineer on the drive who had cut the cable and then rejoined it with a junction box (now hanging outside on the wall) He told me it was not a Network issue and asked to come in and check Master Socket which he has replaced, internet is now working fine What I don't understand is why he cut the cable outside and rejoined it using a junction box. Was this done because no one was at home when he arrived unannounced ? He had left before I spotted the brown connection box at first glance I thought it was some type of tester.

1 REPLY 1
Townman
Superuser
Superuser
Posts: 23,539
Thanks: 9,906
Fixes: 165
Registered: ‎22-08-2007

Re: Openreach repair

There are various possibilities...

  • A new overhead feed was found to be required, which was replaced to the nearest accessible point on your property given that at the start, no one was at home
  • There was already a joint somewhere around there which had become degraded so the engineer cut back the ends and inserted a junction box
  • RFI (SHINE or REIN) has been observed and a BT80B RF3 interference suppression box has been fitted (this was used for ADSL lines ... and there are some suggestions that they might be useful for VDSL lines as well)

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.