Openreach engineers & anti-competitiveness
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Openreach engineers & anti-competitiveness
23-05-2014 3:21 PM
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After he had plugged in the modem and checked for a sync he mentioned that his responsibilities were now over. He said that if I was using BT for broadband, he'd be able to test everything and make sure it all working. He did actually go on to unpack and plug the PN router in but that was it and he left. I'm a technical chap so this wasn't a concern of mine and I immediately planned to remove the PN router and replace it with my own trusty DD-WRT box.
He was quite critical of the PN hardware which I thought was pretty unprofessional. If I wasn't already aware of this, I would be quite concerned and left with the impression BT would be a better choice than PN.
Is it standard practice for OR staff to try and belittle non-BT ISPs and excerpt the benefits of using BT over your chosen ISP? If this is the case, I would be very concerned at the anti-competitive nature of this agreement and I'm sure OFCOM might have something to say about it.
Re: Openreach engineers & anti-competitiveness
23-05-2014 3:30 PM
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The engineer, when installing FTTC, is there to ensure and prove sync, it's not the engineers responsibility to ensure that the router is set up and working, that's kind of our job to ensure that you're able to connect to the service. One of the reasons we use the 'Easy Setup' is just so that you can plug the router in and it should just work.
With regards to the engineers comments, from what you've mentioned, they are entirely unprofessional and isn't something that any engineer should be saying. If you have any specific information about the engineer, I'd be willing to take this to our suppliers to see what we can get done about it.
Re: Openreach engineers & anti-competitiveness
23-05-2014 3:33 PM
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Re: Openreach engineers & anti-competitiveness
23-05-2014 3:35 PM
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I completely see your point though. Did you catch the engineers name at all?
Re: Openreach engineers & anti-competitiveness
23-05-2014 3:35 PM
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http://www.openreach.co.uk/orpg/home/products/super-fastfibreaccess/fibretothecabinet/fttc/downloads...
The comments about the router were unprofessional...
Re: Openreach engineers & anti-competitiveness
23-05-2014 3:37 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Openreach engineers & anti-competitiveness
23-05-2014 4:18 PM
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Re: Openreach engineers & anti-competitiveness
23-05-2014 6:34 PM
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I'm afraid I didn't catch the name I'm afraid. I've had a text and call from Kelly checking on things since though so I'd imagine they know it. I don't think he was passing judgement about the actual router itself, more the configuration process which PN use when compared to the BT processes. Something about it taking 20 minutes or so to start working after they plug it in etc... I've no idea how long the auto config takes as I didn't wait for it to happen.
Re: Openreach engineers & anti-competitiveness
23-05-2014 6:57 PM
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Ian
Re: Openreach engineers & anti-competitiveness
23-05-2014 7:19 PM
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Quote We all know how frustrating it is to be sitting at home waiting for a delivery or some sort of engineer visit. If you give advance notice of the time you’re going to arrive it means the end user can pop to the shop or even walk the dog.
So, when you’ve picked up the job, ring ahead to let the end user know you’re coming.
And....
Quote Also remember to take a photo of the premises (the front of the house, including the door) If you have a smartphone with a camera, and send the picture via the ‘User no access’ app on your phone. Also leave an A108 card through the post-box
Re: Openreach engineers & anti-competitiveness
23-05-2014 10:42 PM
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Re: Openreach engineers & anti-competitiveness
23-05-2014 10:51 PM
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Oh yes he did! Read that document.
Quote from: Terranova667 i guess he didn't have to but did any way
The many reports of those that don't are the concern.
e.g. it says:
Quote The standard product includes:
• Install an external or internal data extension kit up to 30m from the master socket
• Move the master socket
• Change an existing voice extension socket to become the master socket and make the original master socket simply a voice extension (make sure you reconnect all existing extensions and leave them working)
• Or a combination of these.
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