cancel
Showing results for 
Search instead for 
Did you mean: 

Openreach engineer just visited slow download speeds

FIXED
richardhead
Grafter
Posts: 37
Registered: 14-08-2014

Openreach engineer just visited slow download speeds

Good afternoon,

As mentioned above, an engineer has visited as we have had no phone or internet for a week and he has redone the line to the cabinet box.

 

The phone and internet is now working but we have download speeds of 283kbps, instead of around 6-8000.

The router stats are saying that the snr is at 19.3DB (previously it was at around 6-8DB before the line went), I'm not sure if perhaps where it's higher if this is the cause.

I have rebooted the router and it is still the same. I have uploaded my router stats below.

I would greatly appreciate your help. Thank you.

 

 

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Openreach engineer just visited slow download speeds

Fix

I suspect your line just needs a reset.

We'll get that done now

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
richardhead
Grafter
Posts: 37
Registered: 14-08-2014

Re: Openreach engineer just visited slow download speeds

Wow thanks for such a quick reply Matthew!. Is it because the snr is to high?.

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Openreach engineer just visited slow download speeds

Your speeds will have been restricted by DLM because of your phone fault.

If you test the line in the next 15 minutes the speed should be higher.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
richardhead
Grafter
Posts: 37
Registered: 14-08-2014

Re: Openreach engineer just visited slow download speeds

I have just tested and the speeds are back to normal. Thanks you very much Matthew for your fantastic response time!, have a great new year!!!.

Moderator
Moderator
Posts: 16,571
Thanks: 1,805
Fixes: 125
Registered: 06-04-2007

Re: Openreach engineer just visited slow download speeds

Moderator's note by Mike (Mav): I have changed the fix to @MatthewWheeler as per message #2

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Openreach engineer just visited slow download speeds

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team