Openreach engineer just visited slow download speeds

[#1]

Good afternoon,

As mentioned above, an engineer has visited as we have had no phone or internet for a week and he has redone the line to the cabinet box.

The phone and internet is now working but we have download speeds of 283kbps, instead of around 6-8000.

The router stats are saying that the snr is at 19.3DB (previously it was at around 6-8DB before the line went), I'm not sure if perhaps where it's higher if this is the cause.

I have rebooted the router and it is still the same. I have uploaded my router stats below.

I would greatly appreciate your help. Thank you.

[#2 · Accepted solution]

I suspect your line just needs a reset.

We'll get that done now

[#3]

Wow thanks for such a quick reply Matthew!. Is it because the snr is to high?.

[#4]

Your speeds will have been restricted by DLM because of your phone fault.

If you test the line in the next 15 minutes the speed should be higher.

[#5]

I have just tested and the speeds are back to normal. Thanks you very much Matthew for your fantastic response time!, have a great new year!!!.

[#6]

Moderator's note by Mike (Mav): I have changed the fix to @MatthewWheeler as per message #2

[#7]

Glad to hear it!