cancel
Showing results for 
Search instead for 
Did you mean: 

Openreach cut off my phone and broadband

wufer
Grafter
Posts: 30
Thanks: 1
Fixes: 1
Registered: ‎19-01-2016

Openreach cut off my phone and broadband

On 23 May,openreach were working on the pole outside my house.
After he had left, I found out my broadband and my house phone were both disconnect
They both worked fine before openreach came.
So now I have no phone line connected for my broadband or home phone
I suspect the openreach worker made a mistake when he was working up the pole
Can a member of Plusnet staff please get in touch with me to sort it out
Cheers
10 REPLIES 10
Mustrum
Community Veteran
Posts: 3,572
Thanks: 1,063
Fixes: 77
Registered: ‎13-08-2015

Re: Openreach cut off my phone and broadband

Why wait, just report a fault, it will be quicker - probably.

RichardB
Seasoned Champion
Posts: 1,039
Thanks: 385
Fixes: 39
Registered: ‎19-11-2008

Re: Openreach cut off my phone and broadband

wufer
Grafter
Posts: 30
Thanks: 1
Fixes: 1
Registered: ‎19-01-2016

Re: Openreach cut off my phone and broadband

Yes,thank you both.
I've done that.
A fault was found and will be fixed by 30 May
Cheers
wufer
Grafter
Posts: 30
Thanks: 1
Fixes: 1
Registered: ‎19-01-2016

Re: Openreach cut off my phone and broadband

So the engineer fixed the problem up the pole and now I have my phone back on
I also have my broadband back on But no internet
When I look at my TG582N, the power, broadband and my wi fi are all green.
But my internet is red.
When I try to go online, it takes me to that gateway where you have to put your user name and password in
So what name and password for the want
I've tried one for getting into this forum,and I've tried the one I use to sign into Plusnet, but they don't work.Ive tried my user name together with the password on the back of the router but that won't work

Help
Cheers
dvorak
Moderator
Moderator
Posts: 29,547
Thanks: 6,643
Fixes: 1,485
Registered: ‎11-01-2008

Re: Openreach cut off my phone and broadband

It's the username and password that you sign into the PN member centre with.
The format for the username is username@plusdsl.net
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
wufer
Grafter
Posts: 30
Thanks: 1
Fixes: 1
Registered: ‎19-01-2016

Re: Openreach cut off my phone and broadband

I did what Dvorak told me, and the router still not accepting it.
So, as I say,power, broadband WiFi all green, but internet still red.
No access to the internet since 23 May
Can any Plusnet staff jump on and help?
Cheers
pvmb
Aspiring Pro
Posts: 587
Thanks: 71
Fixes: 2
Registered: ‎12-02-2014

Re: Openreach cut off my phone and broadband

With a TG582n router, have you logged in to it and looked at the page where you check Internet Connection status - and also restart the Internet connection?

wufer
Grafter
Posts: 30
Thanks: 1
Fixes: 1
Registered: ‎19-01-2016

Re: Openreach cut off my phone and broadband

No,that's the point, I can't log in to the router.
I used, wufer@plusdsl.net.....and my password, but the router says there wrong.
So I can't log into my router.
jab1
Legend
Posts: 17,226
Thanks: 5,534
Fixes: 258
Registered: ‎24-02-2012

Re: Openreach cut off my phone and broadband

Deleted - posted in error.

John
RichardB
Seasoned Champion
Posts: 1,039
Thanks: 385
Fixes: 39
Registered: ‎19-11-2008

Re: Openreach cut off my phone and broadband

Hi wufer,
The username & password to login to the router are detailed at:
https://www.plus.net/help/broadband/router-user-guides/582n/#582n-find-username-and-password
More TG582n info at:
https://www.plus.net/help/broadband/router-user-guides/582n/
Regards
Richard