Open questions

[#1]

Is it just a coincidence that I want to forward a complaint and the member of staff I spoke to about this has opened 4 questions on the same topic, effectively blocking me sending my complaint through. Ho well back to the old fashioned way, a letter will be drafted and posted. 

[#2]

Hello @Lynda251 and welcome to the forums,

Really sorry to hear that this has happened. I will look into this for you first thing Monday.

In case I can't locate your account from your forum username please can you drop me a private message with your account username?

[#3]

Thanks your PM, and for your patience

I've now closed all the unnecessarily open questions from your account.

Apologies for what has happened.

[#4]

@Anoush  This problem of confusing internal account notes with User queries has been an uneccessary constraint on the ticket system for more than 7 years!  But I guess fixing it is in a long queue behind:  Billing system re-write; Provisioning system upgrade;  Automation review / re-write ...............?

M

[#5]

In this case, the tickets were all created by one adviser, rather than an automation issue.