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Open questions

Lynda251
Newbie
Posts: 2
Thanks: 1
Registered: 02-12-2016

Open questions

Is it just a coincidence that I want to forward a complaint and the member of staff I spoke to about this has opened 4 questions on the same topic, effectively blocking me sending my complaint through. Ho well back to the old fashioned way, a letter will be drafted and posted. 

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Open questions

Hello @Lynda251 and welcome to the forums,

 

Really sorry to hear that this has happened. I will look into this for you first thing Monday.

 

In case I can't locate your account from your forum username please can you drop me a private message with your account username?

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Open questions

Thanks your PM, and for your patience

 

I've now closed all the unnecessarily open questions from your account.

 

Apologies for what has happened.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Superuser
Superuser
Posts: 3,145
Thanks: 1,569
Fixes: 11
Registered: 10-04-2007

Re: Open questions

@Anoush  This problem of confusing internal account notes with User queries has been an uneccessary constraint on the ticket system for more than 7 years!  But I guess fixing it is in a long queue behind:  Billing system re-write; Provisioning system upgrade;  Automation review / re-write ...............?

M

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Open questions

In this case, the tickets were all created by one adviser, rather than an automation issue.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff