Online chat
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- Re: Online chat
Online chat
14-04-2020 11:18 AM
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Hey
I'm trying to get through to online chat but it's not loading, I don't want to call as I know they're running a reduced service, anyone had any luck speaking to customer services?
Re: Online chat
14-04-2020 11:25 AM
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Plusnet closed Chat a month or more ago although, confusingly, some links to it still exist on the website. If any of these do work they only take you to a bot and deal with sales.
The ways to contact Plusnet Customer Support are phone (as you say usually busy), or a post on these forums or Facebook / Twitter. A staff member should pick up your post here but it may take some time during this crisis. A bit more info might ensure it is picked up by a staffer with the correct skills.
Re: Online chat
14-04-2020 11:25 AM
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Online chat is not currently operating so I'm afraid that it's either phone, this forum or social media.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Online chat
14-04-2020 11:29 AM
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That's a bummer.
Thanks for letting me know!
Re: Online chat
14-04-2020 11:30 AM
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Damn, I was hoping to not have to call, I have messaged on twitter I guess I'll do it again!
Thanks for letting me know!
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