cancel
Showing results for 
Search instead for 
Did you mean: 

Online chat

Nicol4B3cky
Newbie
Posts: 3
Registered: ‎14-04-2020

Online chat

Hey

 

I'm trying to get through to online chat but it's not loading, I don't want to call as I know they're running a reduced service, anyone had any luck speaking to customer services?

4 REPLIES 4
jgb
Aspiring Champion
Posts: 670
Thanks: 443
Fixes: 19
Registered: ‎01-08-2007

Re: Online chat

@Nicol4B3cky 

Plusnet closed Chat a month or more ago although, confusingly, some links to it still exist on the website. If any of these do work they only take you to a bot and deal with sales.

The ways to contact Plusnet Customer Support are phone (as you say usually busy), or a post on these forums or Facebook / Twitter. A staff member should pick up your post here but it may take some time during this crisis. A bit more info might ensure it is picked up by a staffer with the correct skills.

Baldrick1
Moderator
Moderator
Posts: 8,723
Thanks: 3,963
Fixes: 287
Registered: ‎30-06-2016

Re: Online chat

@Nicol4B3cky 

Online chat is not currently operating so I'm afraid that it's either phone, this forum or social media.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Nicol4B3cky
Newbie
Posts: 3
Registered: ‎14-04-2020

Re: Online chat

That's a bummer.

 

Thanks for letting me know!

Nicol4B3cky
Newbie
Posts: 3
Registered: ‎14-04-2020

Re: Online chat

Damn, I was hoping to not have to call, I have messaged on twitter I guess I'll do it again!

 

Thanks for letting me know!