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Online Chat unavailable?

Booker23
Newbie
Posts: 2
Registered: ‎23-06-2018

Online Chat unavailable?

Anyone know why chat is unavailable? 

 

Sorry, I was not sure where to post this

3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 10,331
Thanks: 4,592
Fixes: 365
Registered: ‎30-06-2016

Re: Online Chat unavailable?

1 Make sure that you have no pop up blocker activated. Some browsers activate one by default.

2 See here https://community.plus.net/t5/Plusnet-Feedback/Chat-service-availability/td-p/1510365

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Booker23
Newbie
Posts: 2
Registered: ‎23-06-2018

Re: Online Chat unavailable?

So I just tried it on my mobile and when I clicked on "Talk about existing account" the chat was unavailable, but when I clicked on "buying a new product" there was an agent available 

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Online Chat unavailable?

Hi @Booker23,

 

I'm really sorry that you have been unable to get through on live chat. 

 

Please be aware that live chat agents don't all have the same skill set. Different departments can be busier than others. 

 

However, we're more than happy to help if you can outline any queries you may have? 

 

Thank you.