Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Ongoing problems with connection speed
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Ongoing problems with connection speed
Ongoing problems with connection speed
25-02-2016 11:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From previous experience with BT, and initially with Plusnet, my line can support a connection speed of 5-6 Mb.
However, I've been getting regular dips in service quality for several weeks now. On a good day we are getting 0.5 Mb/sec which I don't really think is good enough. Have tried alternative router etc.
From the BT wholesale tests, the IP profile is 0.51 Mbps.
Any advice on this would be greatly appreciated.
However, I've been getting regular dips in service quality for several weeks now. On a good day we are getting 0.5 Mb/sec which I don't really think is good enough. Have tried alternative router etc.
From the BT wholesale tests, the IP profile is 0.51 Mbps.
Any advice on this would be greatly appreciated.
Message 1 of 3
(930 Views)
2 REPLIES 2
Re: Ongoing problems with connection speed
25-02-2016 11:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello there. Are these speed tests over a wired connection? If so, I would recommend troubleshooting the fault at http://faults.plus.net and then potentially raise it, so that our faults team can investigate further. if the issue lies with the wireless connectivity, here's a guide to improving the wireless speeds.
http://www.plus.net/support/broadband/wireless_broadband/wireless_signal.shtml
Hope this helps
http://www.plus.net/support/broadband/wireless_broadband/wireless_signal.shtml
Hope this helps
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
If this post resolved your issue, please click the 'This fixed my problem' button
Message 2 of 3
(496 Views)
Re: Ongoing problems with connection speed
25-02-2016 11:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks for the reply.
I've had problems with both wired and wireless connections. I've gone through the troubleshooting guide and will wait to see if this resolves the problem.
I've had problems with both wired and wireless connections. I've gone through the troubleshooting guide and will wait to see if this resolves the problem.
Message 3 of 3
(496 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Ongoing problems with connection speed