Ongoing connection issues, now speed has halved again
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Ongoing connection issues, now speed has halve...
Ongoing connection issues, now speed has halved again
26-03-2016 5:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My patience is starting to wear thin unfortunately.
Re: Ongoing connection issues, now speed has halved again
28-03-2016 10:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ongoing connection issues, now speed has halved again
28-03-2016 10:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've always had poor upload on Plusnet, just moved from sky and my upload speed was 1.2mb and I struggle to get 1mb now with the exactly the same setup?
If you Like it, give it a
Re: Ongoing connection issues, now speed has halved again
29-03-2016 7:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Our upload speed was much better prior up until instability issues started. Are there separate profiles for upstream & downstream?
Re: Ongoing connection issues, now speed has halved again
29-03-2016 8:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speed achieved during the test was - 11.53 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 16.79 Mbps
Upload speed achieved during the test was - 0.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
So at some point in the last 3 months, as well as the downstream IP profile rate bouncing around the upstream profile has come down to 0.45Mbps and stuck there.
Re: Ongoing connection issues, now speed has halved again
29-03-2016 8:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you Like it, give it a
Re: Ongoing connection issues, now speed has halved again
29-03-2016 9:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ongoing connection issues, now speed has halved again
29-03-2016 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ongoing connection issues, now speed has halved again
30-03-2016 7:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ongoing connection issues, now speed has halved again
31-03-2016 8:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There seems to be an issue with the problem reporting/ticket service, in that when you have an ongoing issue such as mine (stability for weeks at a time and then a bout of instability, after which all is OK for a further period of time) you have to create a new ticket every time it happens. The last ticket was closed because the support rep I spoke to said they could keep it open for a month or two while we wait and see if the problem has gone away after the BT Openreach engineer visited. It would make far more sense to be able to keep all the info & history in a single ticket and close it when we are finally sure that the problem no longer exists.
Re: Ongoing connection issues, now speed has halved again
31-03-2016 9:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ongoing connection issues, now speed has halved again
31-03-2016 9:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Edited to add: I can see the SNR is now back at 6.1 from 15, and I'm getting 15.6Mbps download in the speed test. Let's see how long it lasts this time.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Ongoing connection issues, now speed has halve...