Hi
We recently reported a download speed issue to Plusnet support who eventually arranged for a visit by the BT Openreach engineer. The engineer was here for 4 hours, testing various things, including the master socket and various outdoor green boxes and manholes at the other side of the street. Eventually (after replacing virtually everything!) he announced that the problem was resolved and the speed should be back to normal (He estimated around 7mbps at the Master Socket).
However, nothing has changed, we are still getting exactly the same download speed as before his visit ( around 2.0 mbps), however our BT wholesale line profile has improved to 5.55 and the Router appears to be reporting a line speed of 445 up / 6.115 down
Here are the full stats from the Router
Link Information
Uptime: 0 days, 10:16:21
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 445 / 6.115
Data Transferred (Sent/Received) [MB/MB]: 10,74 / 120,64
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 24,6 / 43,0
SN Margin (Up/Down) [dB]: 29,2 / 9,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 4.970 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 7.184
HEC Errors (Up/Down): 0 / 2.243
Can anybody advise?
Thanks in advance
