Hello All,
Since having plusnet installed at our new house we have been having intermittent spikes in latency. These are not happening at consistent times of the day or on any particular day but can occur at any time and last from around a minute to well over 30 minutes and persists through power cycling the router.
We tried as many things as we could before submitting tickets to plusnet and now am needing some clarification as to what plusnet are saying as well as trying to fix the issue.
What happens is that that pages will stop loading (or take up to 10 seconds to load, google.co.uk for example), if anyone is gaming their latency will increase up to several thousand ms or they will just be disconnected. The connection will remain like this and then clear up of its own accord. We have seen this happening from 7am in the morning through to near midnight (maybe happening all the time but we are asleep so do not know).
I was going to try to use TBB BQM to keep an eye on the connection but the ICMP is disabled/blocked on the router from plusnet, and while I found a way around it it requires me to flash the router to force config changes and I do not which to do that unless I have no other options.
I have been running pings & tracert's when the issues occur which typically come back like this (not posting ping as it does not show much info);
16/7 @ 9.18am
1 4 ms 4 ms 5 ms dsldevice.lan [192.168.1.254]
2 808 ms 1211 ms 1961 ms lo0-central10.ptw-ag04.plus.net [195.166.128.194]
3 1020 ms 806 ms 553 ms link-a-central10.ptw-gw01.plus.net [212.159.2.156]
4 454 ms 602 ms 635 ms xe-7-2-0.ptw-cr01.plus.net [212.159.0.252]
5 679 ms 608 ms 228 ms 72.14.222.97
6 66 ms 117 ms 38 ms 72.14.232.219
7 37 ms 37 ms 38 ms 216.239.57.119
8 39 ms 113 ms 173 ms lhr25s02-in-f3.1e100.net [216.58.213.99]
16/7 @ 00.04 am
1 3 ms 3 ms 3 ms dsldevice.lan [192.168.1.254]
2 1702 ms 160 ms 38 ms lo0-central10.ptw-ag04.plus.net [195.166.128.194]
3 966 ms 1092 ms 1131 ms link-a-central10.ptw-gw01.plus.net [212.159.2.156]
4 1485 ms 1883 ms 2351 ms xe-7-2-0.ptw-cr01.plus.net [212.159.0.252]
5 113 ms 38 ms 38 ms 72.14.222.97
6 676 ms 919 ms 1009 ms 72.14.232.219
7 1233 ms 1698 ms 2041 ms 216.239.57.119
8 296 ms 101 ms 102 ms lhr25s02-in-f99.1e100.net [216.58.213.99]
When the are no issues with the network the tracert looks like this
1 4 ms 4 ms 3 ms dsldevice.lan [192.168.1.254]
2 42 ms 38 ms 38 ms lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
3 39 ms 40 ms 38 ms link-a-central10.ptw-gw01.plus.net [212.159.2.15
6]
4 38 ms 38 ms 37 ms xe-7-2-0.ptw-cr01.plus.net [212.159.0.252]
5 38 ms 37 ms 38 ms ae1.pcl-cr01.plus.net [195.166.129.1]
6 42 ms 38 ms 39 ms ae2.pcl-cr02.plus.net [195.166.129.7]
7 38 ms 38 ms 38 ms ggc02.plus.net [212.56.71.165]
When I have been running these tracert's I am connected via ethernet cable to the router (2704n) which is, as it should be, connected to the master socket.
I have been in touch via the ticket system but as an authorised user instead of account owner have not linked it to this thread yet, the latest plus.net support said is it is an "internal" issue; which puzzles me as the RTT to the router is 4ms. Anyone able to explain or offer any help?
