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Ongoing DNS Issues? Timeouts....

paulcusden
Newbie
Posts: 3
Registered: ‎04-03-2014

Ongoing DNS Issues? Timeouts....

Hi
Lots of timeouts today, still happening now.
Checked TG582n:
Connectivity to DNS Server 1 (212.159.6.9) is  failing regularly.
Just me, or others got probs? Plusnet service status states that this problem was resolved @ 14:15.
Router has been rebooted.
152 REPLIES
mancmackem
Grafter
Posts: 35
Registered: ‎24-04-2013

Re: Ongoing DNS Issues? Timeouts....

Same here
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: Ongoing DNS Issues? Timeouts....

yes happening to me also
alexrobmay92
Newbie
Posts: 3
Registered: ‎18-10-2013

Re: Ongoing DNS Issues? Timeouts....

Yeah, although the ridiculous thing is i've only started getting them SINCE 2:15, everything was fine till they "fixed it" bit like Battlefield 4
richtung
Newbie
Posts: 9
Registered: ‎27-06-2013

Re: Ongoing DNS Issues? Timeouts....

me too  Angry
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Re: Ongoing DNS Issues? Timeouts....

Slightly...
[tt]
Nameserver              Response Time (ms)                       
                        min/avg/max/stdev/retries

212.159.6.9            failed
212.159.6.10            failed
208.67.222.222          18.13/18.54/18.96/0.35/0
208.67.222.220          17.97/18.12/18.23/0.08/0
208.67.222.123          18.31/18.92/19.88/0.67/0
208.67.220.123          18.23/18.99/20.59/0.83/0
8.8.8.8                23.46/24.77/28.59/1.93/0
8.8.4.4                18.21/18.45/19.06/0.31/0
4.2.2.1                17.90/18.53/19.71/0.66/0
4.2.2.6                17.71/18.69/21.96/1.65/0
[/tt]
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: Ongoing DNS Issues? Timeouts....

I'm at my parents house this evening and I've been having all sorts of trouble. I put it down to their ropey line but Plusnet's RADIUS logs suggest it's been connected throughout (minus a handful of PPP disconnect/reconnects initiated by myself) Undecided
  212.159.  6. 10 |  Min  |  Avg  |  Max  |Std.Dev|Reliab%|
  ----------------+-------+-------+-------+-------+-------+
  - Cached Name  | 0.043 | 0.047 | 0.051 | 0.003 |  50.0 |
  - Uncached Name | 0.125 | 0.273 | 0.513 | 0.165 |  87.5 |
  - DotCom Lookup | 0.077 | 0.109 | 0.140 | 0.044 |  42.9 |
  ---<O-OO---->---+-------+-------+-------+-------+-------+
 
    212.159.  6.  9 |  Min  |  Avg  |  Max  |Std.Dev|Reliab%|
  ----------------+-------+-------+-------+-------+-------+
  - Cached Name  | 0.045 | 0.046 | 0.046 | 0.001 |  40.0 |
  - Uncached Name | 0.060 | 0.060 | 0.060 | 0.000 |  50.0 |
  - DotCom Lookup | 0.063 | 0.063 | 0.063 | 0.000 |  50.0 |
  ---<O-OO---->---+-------+-------+-------+-------+-------+

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: Ongoing DNS Issues? Timeouts....

will someone bee looking into this now? or will it have to wait to morning ? I mean something is wrong because theres a few of us posting out it
ikilby
Newbie
Posts: 1
Registered: ‎04-03-2014

Re: Ongoing DNS Issues? Timeouts....

Think I may be seeing this issue as well as painfully slow tonight even on these forums.
I did a trace route to www.google.com and it seemed to get the DNS ok, but took 12 hops and one hop is slow.
traceroute to www.google.com (74.125.132.147), 64 hops max, 52 byte packets
1  dsldevice.lan (192.x.x.x)  2.814 ms  2.268 ms  2.615 ms
2  lo0-central10.pcl-ag06.plus.net (195.166.128.187)  21.053 ms  20.617 ms  19.577 ms
3  link-a-central10.pcl-gw01.plus.net (212.159.2.180)  19.928 ms  19.356 ms  18.701 ms
4  xe-10-3-0.pcl-cr01.plus.net (212.159.0.212)  25.026 ms  19.490 ms  20.961 ms
5  ae1.ptw-cr01.plus.net (195.166.129.0)  19.591 ms  21.305 ms  61.278 ms
6  ae2.ptw-cr02.plus.net (195.166.129.5)  19.704 ms
    ae1.ptw-cr02.plus.net (195.166.129.2)  19.576 ms
    ae2.ptw-cr02.plus.net (195.166.129.5)  23.486 ms
7  72.14.223.32 (72.14.223.32)  20.627 ms  20.597 ms  19.646 ms
8  * 209.85.245.2 (209.85.245.2)  21.517 ms  20.251 ms
9  72.14.242.220 (72.14.242.220)  26.370 ms
    209.85.253.94 (209.85.253.94)  20.729 ms  46.221 ms
10  209.85.251.231 (209.85.251.231)  26.436 ms
    66.249.95.173 (66.249.95.173)  25.744 ms  25.950 ms
11  72.14.236.191 (72.14.236.191)  35.529 ms
    72.14.238.217 (72.14.238.217)  377.298 ms *
12  * * 74.125.132.147 (74.125.132.147)  25.371 ms
SpendLessTime
Aspiring Hero
Posts: 2,844
Thanks: 844
Fixes: 82
Registered: ‎21-09-2009

Re: Ongoing DNS Issues? Timeouts....

Part of the output from a run of namebench shows Plusnet DNS is not well:
212.159.6.9 SYS-212.159.6.9 cdns01.plus.net 23636.64 14.0 30
   A backup DNS server for this system.
   40 queries to this host failed
   Failed 8 tests, last: Too many warnings (Cool, probably broken.
212.159.6.10 SYS-212.159.6.10 cdns02.plus.net 42187.72 17.3 10
   The current preferred DNS server.
   91 queries to this host failed
   Failed 8 tests, last: Too many warnings (7), probably broken.
DeathCubeK
Grafter
Posts: 80
Registered: ‎23-02-2010

Re: Ongoing DNS Issues? Timeouts....

I am also experiencing this I think. Trying to browse the internet and just getting timed out constantly. Managed to download a game fine though.
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: Ongoing DNS Issues? Timeouts....

Quote from: ukste20
will someone bee looking into this now? or will it have to wait to morning ? I mean something is wrong because theres a few of us posting out it

Looks like there was an engineer call out an hour or two ago so I'm fairly confident it's being worked on (ref: 79830). I'll nudge somebody to get a service status post out.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 1,817
Thanks: 11
Registered: ‎30-07-2007

Re: Ongoing DNS Issues? Timeouts....

I'm glad it's not just me.
I have just rebooted everything thinking it was just me.
Took ages to complete my purchases.
Tracing route to www.google.co.uk [74.125.195.94] over a maximum of 20 hops
1    *      *      *      Request timed out.
2 220ms 33ms 28ms    195.166.128.195
3 25ms 25ms 25ms    212.159.2.146
4 25ms 25ms 25ms    212.159.0.242
5 25ms 25ms 25ms    72.14.223.32
6    *  25ms 25ms    209.85.252.186
7 25ms 25ms 25ms    209.85.245.2
8 46ms 31ms 31ms    72.14.242.220
9 31ms 31ms 31ms    209.85.250.167
10    *      *      *      Request timed out.
11 31ms 31ms 31ms    74.125.195.94
Trace complete.
podman
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Re: Ongoing DNS Issues? Timeouts....

I hope so, 31% loss i'm seeing.
Community Veteran
Posts: 1,817
Thanks: 11
Registered: ‎30-07-2007

Re: Ongoing DNS Issues? Timeouts....

Tracing route to www.amazon.co.uk [178.236.6.251] over a maximum of 20 hops
1    *      *      *      Request timed out.
2 25ms 25ms 26ms    195.166.128.195
3 25ms 25ms 25ms    212.159.2.144
4 25ms 25ms 25ms    212.159.0.240
5    *      *      *      Request timed out.
6    *      *      *      Request timed out.
7    *      *      *      Request timed out.
8    *      *      *      Request timed out.
9    *      *      *      Request timed out.
10    *      *      *      Request timed out.
11    *      *      *      Request timed out.
12    *      *      *      Request timed out.
13    *      *      *      Request timed out.
14    *      *      *      Request timed out.
15    *      *      *      Request timed out.
16    *      *      *      Request timed out.
17    *      *      *      Request timed out.
18    *      *      *      Request timed out.
19    *      *      *      Request timed out.
20    *      *      *      Request timed out.
Trace complete.