One week in
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- Re: One week in
One week in
20-11-2014 7:11 PM
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Down 5mbps to 8, line supports 13-17 which is what I was getting on Sky Broadband.
Only moved because of costs (which they reduced a week later) could be a shortlived ISP for me
Re: One week in
20-11-2014 7:26 PM
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Re: One week in
20-11-2014 7:38 PM
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I appreciate it worked previously, but I need to ask you to do the usual tests (see below) as I want to see how your line stats change. If problems persists, we can raise the issue to our supplier and have them look into it for you.
Please see this link for details of doing these tests. If you can post your results from your router too once it's in the test socket, it will help us to identify the problem and see of any changes/improvements.
Tony
Re: One week in
20-11-2014 10:52 PM
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Re: One week in
21-11-2014 10:21 AM
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Re: One week in
21-11-2014 10:49 AM
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Tony
Re: One week in
21-11-2014 7:51 PM
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Re: One week in
21-11-2014 7:53 PM
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Re: One week in
21-11-2014 8:11 PM
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Re: One week in
22-11-2014 1:35 PM
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Welcome to the forums.
Can you please father the following information (as described in the speed issues thread at the top of this forum)...
Full DSL router stats - including error counts
BT wholesale speed test - further diagnostics - results
The 'current speed' from the PN user portal.
Is there noise on the phone line? Dial 17070 option 2.
How is the router connected to the phone wicket? Is there just one phone socket?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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