Once again my speed has crapped out.
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Once again my speed has crapped out.
13-06-2014 7:00 PM
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When I signed up the line test was estimated a speed of 78-79Mbps.
When I got connected I got this. it was even stable and worked perfectly (for a few months) Then when a line fault occured and some parts in the cabinet was replaced it dropped down to 50/60Mbps I complainted and it got raised to 70 but apparently that is the best/most stable it can be.
Well I call bull, and considering I am only a few meters from the cabinet I definitely call bull. but I lived with it.
Since then my sync speed as been dropping and dropping. now I am down to 64Mbps. I know it's a respectible speed but when I know I can get better it feels a bit bullshitty that I am paying for a faster service I am not receiving.
Re: Once again my speed has crapped out.
13-06-2014 7:23 PM
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Apparently. a slow sync speed (between my Fibre modem and the cabinet could be my router and I have to connect via PPPOE directly instead of going via the router. 😕 REALLY.......
Only 20-30Mbps less than I should receive.... oh and apparently disconnecting with fibre 3 times in the last couple of days "is NOT an issue" 😕
Where do you employ these people? the middle ages.
Re: Once again my speed has crapped out.
16-06-2014 12:26 PM
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Really sorry to hear of the issues you're experiencing with the FTTC service.
I can confirm that our Faults team have booked an engineer to attend 17/06/2014 between 8AM and 1PM. Our Faults team will continue to monitor this on Ticket: 87047976
Re: Once again my speed has crapped out.
21-06-2014 2:30 PM
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engineer came out and fixed the line fault on Tuesday.
engineer came out today to "reset" the fibre this end (as it hadn't been reset on Tuesday).
Still slow speed turns out PN hasn't reset the speed profile there end.... up to 72 hour wait now 😕
Re: Once again my speed has crapped out.
21-06-2014 5:05 PM
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Re: Once again my speed has crapped out.
21-06-2014 5:09 PM
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Quote from: Terranova667 Some times one of the DCT work a weekend so they may see this and change the PN profile for you, if not it will be Monday, or you can phone and they can do it there and then but there could be the 30 min+ wait on the phone to contend with, your call as to which way you want to go.
Profile has been changed on my PN profile, but BT still need to become aware to match it there end.
Re: Once again my speed has crapped out.
21-06-2014 5:52 PM
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Re: Once again my speed has crapped out.
21-06-2014 6:02 PM
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Re: Once again my speed has crapped out.
21-06-2014 6:38 PM
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Re: Once again my speed has crapped out.
23-06-2014 9:54 AM
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