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Once again .line speed

robbo6457
Dabbler
Posts: 15
Registered: 29-05-2014

Once again .line speed

Yesterday, a BT engineer called to inspect my line, as arranged.  Having completed his 'check' of the line , modem , filters etc etc. he said I should now be getting 3.5 mb (approx) !!  Previously 0.78KBS ( give or take. ) STILL getting a DEAD SLOW speed.. Seems  the engineer's info has been lost ?? Or has someone somewhere, got their finger stuck ??..  Paying for a service I'm not getting .
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Once again .line speed

Your line is now connecting at 2755, so the profile just needed a nudge on our side. I've done that now, if you can log in to the router and press disconnect and then connect you should see an improvement.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
robbo6457
Dabbler
Posts: 15
Registered: 29-05-2014

Re: Once again .line speed

Hi Chris,
            many thanks for the reply; At last..!  great line speed ( for me ! ) 2.2mb  I am aware that I have been 'straining at the leash' these past couple of weeks , now hopefully I can be a  'happy bunny' once again..  Cheers and best wishes