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On wrong 40/20 Profile before FTTC even been installed!

JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

On wrong 40/20 Profile before FTTC even been installed!

Ordered the Fibre Unlimited which includes the 80/20 profile.
I'm due for my installation on Monday 11th March.
However, I've seen on ticket (Question #66508894) that I've been set on WBC FTTC Annex A 10Mbit/s
I realise my estimated speeds are lower than than of 80/20, but should I not be set on the 80/20 profile first to see if the estimates are wrong?!?!?
11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
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Registered: 27-04-2007

Re: On wrong 40/20 Profile before FTTC even been installed!

Quote
I realise my estimated speeds are lower than than of 80/20, but should I not be set on the 80/20 profile first to see if the estimates are wrong?!?!?

Nope, that would mean lots of customers being provisioned on speeds their service might not support which would mean us having to do a lot of work (assuming the estimates are right, which to be fair they usually are) to regrade those connections back to 40/10 and address any issues the incorrect provision might have caused in the meantime.
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 Adam Walker
 Plusnet Help Team
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: On wrong 40/20 Profile before FTTC even been installed!

Hi Adam.
Could you just explain,  how will we ever know then if I could get higher speeds if I was 80/20? If you don't put me on this profile to start with?
Confused.  Huh
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: On wrong 40/20 Profile before FTTC even been installed!

You've said it yourself here
Quote
I realise my estimated speeds are lower than than of 80/20

They're also below 40/10 speeds which is why we're not provisioning your lines on those speeds. To be specific the downstream estimate is 36mb and the upstream 6mb.
Us provisioning the speeds at 80/20 would not allow you to connect any faster. 40/10 isn't wrong in every case and is appropriate for yourself, I'm guessing you've picked up on posts where we've incorrectly provisioned customers on that product  and had to change that, however that's only for customers with an FTTC estimate above 40/10 speeds.
Hope that explains it better.
Adam

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 Adam Walker
 Plusnet Help Team
Bright
Grafter
Posts: 363
Registered: 02-02-2013

Re: On wrong 40/20 Profile before FTTC even been installed!

And cheaper for Plusnet  Wink
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: On wrong 40/20 Profile before FTTC even been installed!

But again, doesn't really answer my point.
How will we know if I can get 42mb for example? It's over the 40/20 freshhold but I would be on the wrong profile but maxing at 40mb. I'm paying for Unlimited Fibre, with 80/20, so surely it makes sense to try first?
KevinA
Grafter
Posts: 157
Registered: 07-02-2013

Re: On wrong 40/20 Profile before FTTC even been installed!

Quote from: JamesU2002
But again, doesn't really answer my point.
How will we know if I can get 42mb for example? It's over the 40/20 freshhold but I would be on the wrong profile but maxing at 40mb. I'm paying for Unlimited Fibre, with 80/20, so surely it makes sense to try first?

I agree here with what your saying my estimate was 56 but I'm in fact getting 65-72, So based on that you could be right that although initial estimates say 36 you could infact get 40+ if plusnet were to actually try.
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: On wrong 40/20 Profile before FTTC even been installed!

Quote
How will we know if I can get 42mb for example? It's over the 40/20 freshhold but I would be on the wrong profile but maxing at 40mb. I'm paying for Unlimited Fibre, with 80/20, so surely it makes sense to try first?

As the estimate is below 40mb we have a good understanding that you probably won't.
If you receive 40mb on the nail then we could then look at upgrading to 80/20 but the estimate doesn't reflect that.
I understand what your saying but provisioning everyone on a product that could be the wrong one for some would create a high workload and extra costs to deal with I'm afraid.

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 Adam Walker
 Plusnet Help Team
Community Veteran
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Registered: 18-02-2013

Re: On wrong 40/20 Profile before FTTC even been installed!

Quote from: KevinAndrews
Quote from: JamesU2002
But again, doesn't really answer my point.
How will we know if I can get 42mb for example? It's over the 40/20 freshhold but I would be on the wrong profile but maxing at 40mb. I'm paying for Unlimited Fibre, with 80/20, so surely it makes sense to try first?

I agree here with what your saying my estimate was 56 but I'm in fact getting 65-72, So based on that you could be right that although initial estimates say 36 you could infact get 40+ if plusnet were to actually try.

There again.. it can also go the other way!
Estimated line speed:
    37Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-05 22:01:11
Current line speed:
    32 Mb
Plusnet Staff
Plusnet Staff
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Registered: 26-11-2011

Re: On wrong 40/20 Profile before FTTC even been installed!

As Adam has said, it is purely based on the estimates given for your line. If your speeds are estimated below 40/10 then you will be put on the 40/10 profile.
If your speeds do happen to be higher after the installation has completed, we will happily move you onto the 80/20 product.
Given your estimates, we have placed your order onto the 40/10 profile as this coincides with the estimate given.
Chris Pettitt
Cloud Environments Engineer
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: On wrong 40/20 Profile before FTTC even been installed!

Quote from: Chris
As Adam has said, it is purely based on the estimates given for your line. If your speeds are estimated below 40/10 then you will be put on the 40/10 profile.
If your speeds do happen to be higher after the installation has completed, we will happily move you onto the 80/20 product.
Given your estimates, we have placed your order onto the 40/10 profile as this coincides with the estimate given.

Thanks Chris.
That's fair enough. But how will I know if I can achieve higher speeds?  Wink
Should I ask the engineer?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: On wrong 40/20 Profile before FTTC even been installed!

Yeah that's your best bet in the first instance. If in doubt, after your install, give us a shout and we'll take a look for you.
We can't see anything until you're connected Smiley
Chris Pettitt
Cloud Environments Engineer