On the merrygo round again
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On the merrygo round again
04-09-2014 10:41 AM
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I have received a message from PN to say that they have checked the line and can not find a fault but agree that my speeds are low and they are sending out an engineer to investigate, I have asked if I would be charged for the visit but had no answer, the engineer is due tomorrow.
Last time this happened some one on here altered my profile and I think something called snr setting and things were all OK up to last Sat , can anyone help???
Regards Bob
Re: On the merrygo round again
04-09-2014 11:01 AM
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Looks like your speed has dropped but I'm testing it at around 2MBps this morning. Its still lower than normal and I guess this is why our faults team have arranged the visit.
Its a good idea to go ahead with this as you wont be charged as long has you haven't been hitting the socket with a hammer or you're plugged into an extension etc. Its worth getting everything on your side checked out anyway. If you can let us know how the visit goes and if we need to do anything from this side following the visit we can pick that up for you.
Dan
Re: On the merrygo round again
05-09-2014 3:36 PM
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Regards Bob
adie:quote
Re: On the merrygo round again
05-09-2014 3:42 PM
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Re: On the merrygo round again
05-09-2014 4:33 PM
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I've just waived my magic wand, if you want to reboot your router and check the speeds.
Let me know
Re: On the merrygo round again
05-09-2014 7:05 PM
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Why is the profile lower now than when the engineer checked it ?
Regards Bob
dick:quote
Stats
05-09-2014 10:23 PM
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Regards Bob
Re: Stats
05-09-2014 10:25 PM
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Broadband Connection > DSL Connection > Then "Details" from the top right.
Re: On the merrygo round again
06-09-2014 9:13 AM
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Note - how to get stats is also covered here http://community.plus.net/forum/index.php/topic,96155.0.html
Re: On the merrygo round again
07-09-2014 10:27 AM
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NOW after a long outage a week last Sat my speeds at the start of reconnection were 00.25 now after some help from Dan they are now at 2.49mbps, so please, you having done it once, please do it again and give me that 1/2 meg more
Regards Bob
Re: On the merrygo round again
07-09-2014 11:15 AM
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Re: On the merrygo round again
07-09-2014 10:44 PM
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Re: On the merrygo round again
07-09-2014 11:34 PM
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Also check your Current Line speed (Login required) - don't post your phone number.
Re: On the merrygo round again
07-09-2014 11:49 PM
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Re: On the merrygo round again
07-09-2014 11:52 PM
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- Re: On the merrygo round again