Old problem rearing its head again.....
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Old problem rearing its head again.....
Old problem rearing its head again.....
20-07-2014 5:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The issue is noise on the line, and the BB dropping when the phone handset is lifted up, or the line is rang.
Umpteen engineers have been out over the years, and failed to totally resolve the issue. Its likely to be a bad joint on the line, or the bit of aluminium that is a portion of my D side deteriorating. The last openreach engineer suggested waiting for fibre, to rule out E side issues.
This is an idea, but the fibre date for my cab keeps getting pushed back, now September 2014.
With the recent thundery weather up north, and torrential rains, its all come back again. Currently I have a 5Mb sync on a 44dB line on ADSL2+, due to the DLM putting up my target margin to 15dB. Also the usual sight of poor upload syncs when this happens are again apparant.
I have raised a fault ticket, but wondered if anyone from DCT tomorrow, could look at my line stats and disconnections and comment please. Its really getting a bit of a pain now.
edit... anyone know how to get the errors out of the Billion Bipac 7300N?? Cant for the life of me find them.
Re: Old problem rearing its head again.....
21-07-2014 12:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Happy to take a look if this can be switched back on. We've got Ticket: 88836041, our Faults Team will be back in touch as soon as they can.
Re: Old problem rearing its head again.....
21-07-2014 6:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Old problem rearing its head again.....
22-07-2014 2:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Old problem rearing its head again.....
22-07-2014 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Old problem rearing its head again.....
23-07-2014 10:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Because you mentioned on the fault checker that there was an issue with the phone line it will always investigate that side of it first. To have a good broadband connection you need a clear phone line but it could be that the broadband is causing a problem with the phone line in this case. Once you've been able to connect the router please let us know and we'll test the line in full analyse your stats.
Re: Old problem rearing its head again.....
23-07-2014 4:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Old problem rearing its head again.....
23-07-2014 7:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the help.
Re: Old problem rearing its head again.....
24-07-2014 9:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's an SFI (broadband) engineer.
Re: Old problem rearing its head again.....
28-07-2014 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Old problem rearing its head again.....
28-07-2014 12:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
<img src="http://community.plus.net/visualradius/generated/image14065486501664.png"/>
Re: Old problem rearing its head again.....
28-07-2014 1:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thats looks dreadful. Hope I can persuade the engineer there is a fault with this info..... it also looks like DLM has recapped my upload in an effort to remain stable....
Will post back with the engineer comments.
Re: Old problem rearing its head again.....
28-07-2014 7:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It just needs an SNR reset now, to fetch the margin back from 15dB, but I thought it may be best to wait a couple of days to see how things stabalise?
Re: Old problem rearing its head again.....
29-07-2014 3:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The SNR should naturally drop, it's probably a little high at the moment, purely because of the SNR Target, but that will drop once DLM gets time to take a good look at how the line is performing.
Re: Old problem rearing its head again.....
03-08-2014 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Old problem rearing its head again.....