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Oh no not again

dennisb66
Grafter
Posts: 371
Registered: ‎01-08-2007

Oh no not again

AngryJust tried to watch itv catch up.but no chance so I checked my D/L speed....http://www.mybroadbandspeed.co.uk/results/35125441.png
Bt Speed Test..
Download speed achieved during the test was - 116 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)

IP Profile for your line is - 135 Kbps Cry
Whats going on I am getting tired of these line drops,years with no problems now 3 in less than 9 months.Nothing has been touched or changed at my end.

Router specs...Port  Status  TxPkts  RxPkts  Collisions  Tx B/s  Rx B/s  Up Time
WAN PPPoA 65998 73820 0 648 1718 06:28:42
LAN 10M/100M 60899 0 0 30 0 97:00:37
WLAN 11M/54M 415371 413313 0 637 204 97:00:28
ADSL Link Downstream Upstream
Connection Speed 2112 kbps 448 kbps
comments please.



12 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Oh no not again

Hi dennisb66, I've just checked the BT systems and sure enough your ip profile is 135k at the moment.
I would visit  http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/ ; for connection checks.
And a soon as you sync at a higher rate for 72 hours consistently it will automatically raise. The profile will have lowered due to dropped connections.
Jojo
dennisb66
Grafter
Posts: 371
Registered: ‎01-08-2007

Re: Oh no not again

Thanks Jojo,  I have checked through your link and see no problem that has arisen at my end,I am also connected to the master socket.  Had the same problem earlier this month which was resolved at your end,  Question is Jojo what would cause the drop in connections and how do we stop it happening again  .I think my previous ticket number was 33628999 it might highlight the problem . Roll eyes
Dennis
dennisb66
Grafter
Posts: 371
Registered: ‎01-08-2007

Re: Oh no not again

If my speed isn't back to normal tomorrow I shall be raising a ticket (again),however I am beginning to think it's probably time to move on. Cry
There appears to be far too many speed issues lately.
Azagoth
Grafter
Posts: 620
Thanks: 3
Registered: ‎01-08-2007

Re: Oh no not again

Just tried to watch last nights Dr Who on iPlayer and I can't as it just keeps buffering.  Did a test and it seems that my normal speed of 6000kbps has dropped to just over 1500kbps tonight for some reason.
dennisb66
Grafter
Posts: 371
Registered: ‎01-08-2007

Re: Oh no not again

WOW  Azogoth  I'd be on cloud nine with 6000kbps,my normal is about 1750kbps which is fast enough to watch iplayer at the moment it.s about 118 Angry,
dennisb66
Grafter
Posts: 371
Registered: ‎01-08-2007

Re: Oh no not again

Have now raised a ticket,after syncing at a higher rate for 72 hours it has got worse not better Sad
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Oh no not again

Hi Guys,
@denissb66,
Just checked your connection logs and I don't see a 72 hour connection, the best connection you had was:
08:53 18/Jun/2010 14:39 20/Jun/2010 2 Days, 5:46:8
I was wondering if you had noticed your dropped connections since then or had been rebooting your router? If not then I think if you raise a ticket it should be about intermittent connection rather than speed, as that would most likely be the root cause.
@Azagoth,
I've just checked your line @ 9.00 and either you have no sync or your router was off. If you can confirm that your router is on and in sync I can do another line check for you. Otherwise, it may be useful to visit  http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/ for connection checks.
@ovale,
There are a number of dropped connections on your line, so I have forwarded your ticket to the intermittent faults dept. If there was an interruption on your line during a speed test this would severely affect your results.
MacOS10
Grafter
Posts: 172
Thanks: 1
Registered: ‎30-07-2007

Re: Oh no not again

I wonder if this known issue last week has been responsible for the dropped connections, leading to lower line profile as a result?
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Oh no not again

Hi MacOS10,
the issue would have only caused one dropped connection, which is not enough to lower a profile. There's no definitive amount but rule of thumb would probably say that dropping connection over 3 times in one hour could affect your profile.
dennisb66
Grafter
Posts: 371
Registered: ‎01-08-2007

Re: Oh no not again

Joanne, My router has not been re-booted lately,see my results this morning......
Download speed achieved during the test was - 121 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Angry
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Oh no not again

HI deniss66,
I've just had another look at things, and the best I can recommend is to leave it with the faults guys, I'm scratching my head on this one too!
dennisb66
Grafter
Posts: 371
Registered: ‎01-08-2007

Re: Oh no not again

you are not alone when it comes to head scratching Jo.I am still awaiting a reply from the faults team..
Port  Status  TxPkts  RxPkts  Collisions  Tx B/s  Rx B/s  Up Time
WAN PPPoA 331305 456482 0 220 2323 50:45:14
LAN 10M/100M 184199 0 0 36 0 269:14:26
WLAN 11M/54M 1469544 1408563 0 915 249 269:14:17
ADSL Link Downstream Upstream
Connection Speed 2368 kbps 448 kbps
Line Attenuation 57 db 15.5 db
Noise Margin 7 db 19 dbguys.
Router stats above back to normal but not my D/L speed
Download speedachieved during the test was - 120 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2368 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
120Kbps talk about the dark ages,speeds were faster than this back in 1975 when the ISL4/72 was operational.It took over 2hours just to do an update this afternoon. Angry